Technical Customer Success – DevOps (Hybrid London)

3Search; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

3Search in London is seeking a Technical Customer Success professional to drive the success and growth of key Enterprise accounts in a hybrid London setting, balancing on-site presence with remote collaboration.

You will proactively manage high-value customers, increase satisfaction, and reduce escalations by delivering technical advisory and best-practice guidance across our DevOps-focused software platform.

Qualifications

• Software post-sales experience in technical account management, technical advisory, customer success.
• Technical background in software engineering / software development / software programming or DevOps engineering.

Responsibilities

• Drive success in key accounts pro-actively.
• Increase satisfaction and reduce escalations.
• Grow usage and adoption through Technical Advisory.

Skills

Software post-sales

Technical advisory

Customer success

Education

Software engineering/DevOps background

Job description

3Search in London is seeking a Technical Customer Success professional to drive the success and growth of key Enterprise accounts in a hybrid London setting, balancing on-site presence with remote collaboration.

You will proactively manage high-value customers, increase satisfaction, and reduce escalations by delivering technical advisory and best-practice guidance across our DevOps-focused software platform.