Technical Client Success Manager

Talent Octopusventures; City Of London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Generous holiday allowance

Private medical benefits

Pension scheme

Share option scheme

Employee assistance programme

Résumé du poste

LexisNexis Risk Solutions in London is seeking a Customer Support professional to manage high-quality client interactions, escalate critical issues, and coordinate with multiple stakeholders daily. You will own SLA compliance, document solutions, and drive improvements in customer support processes.

The role requires strong communication, banking/compliance experience, and willingness to travel to domestic and international client sites.

Qualifications

• Experience in technical support or consulting in the banking/financial sector.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsabilités

• Communicate with client technical/business teams to gather requirements and provide guidance.
• Monitor client transactions, analyze data, and propose improvements to processes.
• Document technical requirements and implementation specifications for clients.
• Lead escalations with internal/external teams and provide trusted advisory support.
• Create and maintain knowledge resources (Confluence/SharePoint).
• Travel to client sites for on-site analysis, training, and assistance.
• Collaborate with product management to prioritize client-requested enhancements.

Connaissances

SQL Server

MySQL

IIS

XML

CRM Systems

Salesforce

Jira

Confluence

REST API

SOAP API

Kibana

Office 365

Formation

Degree in Computer Science / MIS / Engineering or related field

Outils

Confluence

SharePoint

Description du poste

LexisNexis Risk Solutions in London is seeking a Customer Support professional to manage high-quality client interactions, escalate critical issues, and coordinate with multiple stakeholders daily. You will own SLA compliance, document solutions, and drive improvements in customer support processes.

The role requires strong communication, banking/compliance experience, and willingness to travel to domestic and international client sites.