Technical Account Manager — Client-Facing, Hybrid

LexisNexis Risk Solutions UK Ltd. Company; City Of London; Hybride; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Generous holiday allowance

Private medical benefits

Pension scheme

Employee discounts

Résumé du poste

LexisNexis Risk Solutions UK Ltd. seeks an experienced Customer Support Specialist to act as the primary client contact, manage incidents, and coordinate with multiple stakeholders. You will own SLAs, investigate issues, and escalate where needed to ensure timely resolutions.

The role emphasizes trust, empowerment, and strong communication while coordinating with product and technology teams to improve processes and customer satisfaction.

Qualifications

• Extensive experience in technical support or consulting role.
• Experience in the banking/financial industry is preferred.
• Excellent verbal and written communication skills.
• Knowledge of CRM systems (Salesforce, Jira, Confluence) is beneficial.

Responsabilités

• Communicate with client technical and business teams to understand requirements and provide recommendations.
• Proactively monitor client transactions and processes, analyze data, and escalate as needed.
• Collaborate with internal teams to present a unified LexisNexis client experience.
• Identify training needs and engage clients in optimizing software and processes.
• Document technical requirements and implementation specifications for clients.
• Manage and lead critical support escalations across multiple teams.

Connaissances

Customer service

Relationship building

Verbal and written communication

Problem solving

Stakeholder management

On-call readiness

Learning mindset

Formation

Degree in Computer Science or related field

Outils

Salesforce

Jira

Confluence

SQL Server

MySQL

XML

Kibana

Description du poste

LexisNexis Risk Solutions UK Ltd. seeks an experienced Customer Support Specialist to act as the primary client contact, manage incidents, and coordinate with multiple stakeholders. You will own SLAs, investigate issues, and escalate where needed to ensure timely resolutions.

The role emphasizes trust, empowerment, and strong communication while coordinating with product and technology teams to improve processes and customer satisfaction.