Technical Claims Handler

TN United Kingdom; Leeds; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Handler to join their Motor Claims team. In this hybrid role, you will be the first point of contact for customers, providing professional and empathetic service. Your responsibilities will include managing a caseload of motor claims, maintaining accurate data, and ensuring high-quality service standards. This position offers an opportunity to develop your skills in a supportive environment while building strong relationships with clients. If you have a passion for claims handling and a commitment to excellence, this role is perfect for you.

Qualifications

• Minimum 5 years claims handling experience required.
• Strong communication and negotiation skills are essential.

Responsibilities

• Manage a caseload of motor claims from inception to settlement.
• Assist with training and mentoring junior team members.

Skills

Claims Handling

Communication Skills

Negotiation Skills

Attention to Detail

Supervisory Experience

Tools

Case Management System

Job description

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Please note, this is a hybrid role where you will need to go into the office at least one day per week .

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

· To pro-actively manage a caseload of motor claims

· Maintain accurate data on relevant case management system

· Comply with set client SLA’s

· Ensure quality service standards and productivity levels are maintained to a high standard

· Allocate new claims and set strategies

· Carry out supervisory tasks appropriate to level

· Assist with training and mentoring junior team members

· Undertake appropriate additional tasks provided by the Team Leader

· Attend Client review meetings and assist with client project work where applicable

· Build and maintain excellent relationships with Clients

Abilities And Knowledge:

· Minimum 5 years claims handling experience

· Excellent attention to detail

· Strong communication and negotiation skills

· Supervisory experience is desirable

· The ability to manage own volume workload via task management

· The ability to work as a team and independently