Technical Claims Handler

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Claims Handler to join their team in a hybrid role. This position offers a unique opportunity to manage your own caseload while ensuring high standards of service and professionalism. You will be part of a small, highly qualified team dedicated to delivering exceptional customer experiences. The company prides itself on a culture of continuous improvement and inclusivity, making it a great place to develop your career. Join a purpose-led organization that values diversity and ambition, and contribute to their mission of giving back to the community.

Benefits

Group Personal Pension with up to 12% employer contribution

Generous annual bonus scheme up to 24%

25 days annual leave plus bank holidays

Health and wellbeing benefits

Annual charity grant of up to £400

Employee Assistance Programme

Support for professional qualifications

Access to virtual GP services

Enhanced maternity and paternity pay

Qualifications

• Proven experience in property claims handling, preferably in a commercial setting.
• Understanding of property policy coverage, conditions, and exclusions.

Responsibilities

• Deliver exceptional customer experience while managing complex claims.
• Identify and resolve complaints per company policy.

Skills

Property claims handling

Complaint handling

Financial portfolio management

Continuous improvement

Fraud identification

Education

Relevant insurance qualifications

Job description

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Working hours: 35 hours per week, Monday to Friday

Duration: 12 month fixed term contract

Location: Gloucester, Manchester or London

Job ref: 203793

About the role

Ecclesiastical Insurance, part of Benefact Group, is seeking a Technical Claims Handler to join our offices in Gloucester, Manchester, or London on a hybrid basis.

The Technical Claims Handler will advise, negotiate, and settle claims efficiently and cost-effectively within designated authority and service standards.

We pride ourselves on delivering an exceptional customer experience, maintaining high standards of service, courtesy, and professionalism. Our teams are small, highly qualified, and trained to the highest technical standards.

In this role, you will manage your own caseload, work within a professional team, and uphold our reputation for excellence. Joining us offers a great opportunity to develop your career within an inclusive, purpose-led organization.

Key responsibilities

• Deliver an exceptional customer experience.
• Manage complex claims within your authority, adhering to technical audit requirements.
• Regularly review and report on your claims portfolio.
• Identify and resolve complaints per company policy.
• Proactively identify fraud using conversation management skills.
• Work towards leakage and reserving targets.
• Provide coaching to develop team skills and knowledge.
• Identify and deliver training as needed.
• Act on audit results and improve performance.
• Engage with internal and external stakeholders.

Knowledge, skills, and experience

• Proven property claims handling experience, preferably in a commercial setting.
• Understanding of property policy coverage, including interpretation, conditions, and exclusions.
• Experience with complaint handling up to and including submissions to the Financial Ombudsman Service is desirable.
• Ability to manage claims as a financial portfolio, including recoveries and audits.
• Commitment to continuous improvement and managing change projects.
• Ability to handle multiple demands and workload efficiently.

What we offer

• Competitive salary (to be discussed)
• Group Personal Pension with up to 12% employer contribution
• Generous annual bonus scheme up to 24%
• 25 days annual leave plus bank holidays, with a holiday buy/sell scheme
• Health and wellbeing benefits, including private healthcare, income protection, and life assurance
• Annual charity grant of up to £400
• Encouragement to volunteer at least once a year
• Employee Assistance Programme
• Support for professional qualifications
• Access to virtual GP services
• Enhanced maternity and paternity pay

About us

Ecclesiastical Insurance provides award-winning insurance services across various sectors, including faith, charity, heritage, education, art, private clients, real estate, and schemes in Ireland, Canada, and the UK.

We have a long history of protecting iconic UK buildings and are committed to growth and giving back. Benefact Group comprises over 30 businesses, is owned by a charity, and has donated over £250 million since 2014. Our goal is to become the UK's leading corporate donor.

We value diversity, kindness, and ambition, fostering a culture where everyone feels valued and respected. We welcome applications from all backgrounds and abilities.

If you need additional support during the recruitment process, please let us know.