Technical Business Analyst - Level 4 Apprenticeship

Big Life group; Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wellbeing support

Flexible working

Birthday off

Annual leave 25-30 days

Blue Light Card discounts

Cycle to work

Eye tests

Job summary

The Big Life Group is hiring for a Technical Business Analyst - Level 4 Apprenticeship. The role is primarily remote with occasional attendance at Big Life offices, and offers structured training within our technology team.

You will learn how to map processes, gather requirements, and deliver practical digital solutions across services in the North of England. As an apprentice, you will receive hands-on experience while working towards the Level 4 Business Analyst apprenticeship standard over

Responsibilities

• Support the development, improvement and implementation of digital systems and business processes.
• Learn how business analysis helps organisations understand problems, identify user needs, and develop practical digital solutions.
• Gain hands-on experience of business analysis, systems improvement, stakeholder engagement, requirements gathering, process mapping, testing and implementation.
• Work with colleagues from different services to understand system usage and opportunities for improvement.
• Document current ways of working, analyse business and user needs, and assist with testing and rollout of changes.

Job description

Technical Business Analyst - Level 4 Apprenticeship

The Big Life Group’s mission is to fight for equity, in health, in wealth and in life. We are a social business delivering a range of services across the North of England, covering everything from mental and physical health, addiction and criminal justice, to housing, education, family support and much more. What links them together is the way we work – The Big Life Way.

We always stand shoulder-to-shoulder with people, working with them on the things that matter most to them. Everything we do is designed and informed by the needs, priorities and strengths of people and communities.

Our values

• Courage: We stand up for ourselves, and the people and communities we work alongside, even when that makes us unpopular, or challenges accepted wisdom.
• Creativity: We find innovative solutions that work, never accepting the easy option or the status quo.
• Honesty: We act with integrity, speaking the truth to ourselves and others.
• Inspiration: We are inspired by the people and communities we work with and share what we learn from them to inspire others.
• Thoughtful: We act with care and compassion and work to understand people’s experiences. We take time to listen, reflect and continually learn.
• Valuing difference: We recognise and celebrate the unique qualities, gifts, insights and perspectives that different people offer.

At Big Life, work is more than a job – it’s about standing shoulder-to-shoulder with people and communities, making a difference every day. We fight for equity in health, in wealth and in life, and that commitment starts with how our staff.

Be yourself

We want you to feel safe, respected and able to bring your whole self to work. Difference is celebrated here, and our staff networks - from menopause to neurodiversity, LGBTQI+ and more - create space to connect and support each other.

Benefits that matter

We offer more than a payslip - you’ll find wellbeing support through LifeWorks, Simply Health and mindfulness sessions, 25-30 days’ annual leave plus your birthday off, flexible working, and regular learning opportunities. Everyday perks include Blue Light Card discounts, savings schemes, cycle-to-work, free eye tests and more - little extras to make life easier inside and outside of work.

Recognised as outstanding

We’re proud to be ranked by Best Companies as one of the UK’s outstanding places to work, with a two-star accreditation in 2024.

A culture of trust and flexibility

Our people describe our culture as relaxed and supportive. You’ll be trusted to plan your own day, take breaks when you need, and work in a way that fits with your life as well as your role.

If you’re looking for more than a job - if you want to be part of a team that’s bold, creative and relentlessly committed to equity - then Big Life could be the place for you.

The basics

Hours

35 hours per week on a permanent basis

Annual leave

25 days, increasing to 30 days after five years

Base

Zion Centre, 339 Stretford Road, Hulme, M15 4ZY. This role will primarily remote, with a requirement to attend Big Life offices as needed, up to two days per week.

Deadline for applications

Monday, 26 October

We recognise that AI tools can be useful in supporting job applications, for example by helping with spelling, grammar, structure, or clarity. However, the content of your application should reflect your own skills, experience, knowledge, and ideas. You may be asked at interview to expand on or discuss any part of your application.

What you’ll be doing

You will support the development, improvement, and implementation of digital systems and business processes used across Big Life. Working as part of our technology team, you will learn how business analysis helps organisations understand problems, identify user needs, and develop practical digital solutions.

This is an apprenticeship role, so you will not be expected to arrive with all the technical knowledge already in place. You will receive training, support and supervision while gaining hands-on experience of business analysis, systems improvement, stakeholder engagement, requirements gathering, process mapping, testing and implementation.

You will work with colleagues from different services to understand how systems are used, where processes could be improved, and how technology can support better outcomes for staff and the people who use our services.

You will help document current ways of working, support the analysis of business and user needs, and assist with testing and rolling out changes to systems and applications.

By doing this role, you will be well placed to build a career in business analysis, digital transformation, systems support, or technology-enabled service improvement. You will work towards the Level 4 Business Analyst apprenticeship standard over the first 12-18 months in post, developing the knowledge, skills and behaviours needed to become a confident and effective business analyst. 20% of your working week will be spent focusing on your apprenticeship qualification.

Above all, you will gain practical experience of how digital systems, data, processes and people come together to support services across a values-led organisation.

For the full recruitment pack, including the job description and person specification, please go to: Vacancies Archive - The Big Life Group

Please use the person spec and align yourself to each point in order to demonstrate your suitability for the job role.