Technical Author / Document Controller

March; Jarrow; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced pension contribution

Training & career development

Wellbeing support

Career progression opportunities

Job summary

Expervent, part of the MARCH Group, is seeking an experienced Technical Author and Document Controller to join our Jarrow team. You will produce operation and maintenance manuals, handling templates, reviews, and controlled documentation in line with ISO 9001.

You will coordinate document reviews, manage registers and transmittals, and support continuous improvement of templates while safeguarding sensitive client information. On-site role with opportunities for training and progression.

Qualifications

• Degree or equivalent with strong written communication skills.
• Experience producing and controlling project documentation.
• Familiarity with ISO 9001 and client document requirements.
• Ability to coordinate document review and approvals.

Responsibilities

• Produce Operation & Maintenance Manuals and design reports.
• Prepare client templates and technical query trackers.
• Review and edit documents for clarity and accuracy.
• Coordinate review/approval processes and track revisions.
• Manage document registers, folders and revision histories.
• Issue, track and record document transmittals.
• Verify numbering, references and revision statuses.
• Maintain document control systems per ISO 9001.
• Support template/procedure development and improvements.
• Handle sensitive client information securely.

Skills

Exceptional written communication

Attention to detail

MS Word & Excel expert

Organisational & time management

Quality management experience

Technical Author / Document Controller

Education

Degree in an essay-based discipline

Tools

Microsoft Word

Microsoft Excel

Document management systems

Job description

Technical Author / Document Controller
Jarrow, Tyne and Wear

Expervent, part of the MARCH Group, is seeking an experienced and detail-oriented Technical Author & Document Controller to join our growing team in Jarrow.

This is an excellent opportunity for a highly organised individual with strong technical writing and document control experience. In this role, you will be responsible for producing, coordinating, and managing project documentation, ensuring all documents are professionally presented, accurately referenced, and controlled in line with company procedures and ISO 9001 standards.

Working closely with our engineering team, you will transform technical information into high-quality, client-ready documentation while maintaining robust document control processes throughout the project lifecycle.

Key Responsibilities:

• Produce Operation & Maintenance Manuals, design reports, method statements, commissioning records, and technical query responses using information provided by the engineering team.
• Prepare and maintain client document templates, design review forms, and technical query trackers, ensuring information is accurately transferred between client and Expervent formats.
• Review and edit documentation for clarity, structure, grammar, consistency, and adherence to company standards and templates.
• Coordinate document review and approval processes, tracking comments, responses, and final approvals.
• Manage project document registers, folder structures, and revision histories, ensuring superseded documents are archived appropriately.
• Issue, track, and record document transmittals to clients and stakeholders.
• Verify document numbering, references, and revision statuses across documents, drawings, and registers before issue.
• Maintain document control systems in compliance with ISO 9001 requirements and provide supporting records for audits.
• Support the development, maintenance, and continuous improvement of document templates and procedures.
• Handle sensitive client information in accordance with company and customer security requirements.
• Undertake any other duties reasonably required to support the business and the wider project team.

Skills and Experiences:

• Exceptional written communication skills, with the ability to produce clear, concise, and well-structured documentation from technical source material.
• Excellent attention to detail, particularly in relation to formatting, grammar, accuracy, and consistency.
• Advanced Microsoft Office skills, particularly in Word and Excel, including templates, styles, cross-references, tracked changes, tables, and conditional formatting.
• Strong organisational and time management skills, with the ability to manage multiple documents and deadlines simultaneously.
• Experience working within a quality management environment and following client-specific document requirements.
• Previous experience in a Technical Author, Document Controller, or similar technical documentation role within engineering, construction, nuclear, defence, manufacturing, or a related industry.
• Degree in an essay-based discipline or equivalent professional experience demonstrating strong written communication skills.
• Working knowledge of ISO 9001 and document management systems.
• Experience working with formal client document review and approval processes.

  What We Offer

  • Competitive salary
  • 33 days annual including Bank Holidays
  • Enhanced pension contribution
  • Ongoing internal training and clear career development pathways
  • A supportive employer committed to employee Wellbeing
  • Genuine opportunities for career progression within a growing business

  About Us

  We are MARCH. The leading provider of critical engineering services. Supporting the industries we all rely on to improve their infrastructure, process, and digital environments. We work together with our customers to maintain business continuity, optimise output, and drive new standards in productivity, reliability, and sustainability. We help deliver operational resilience, increased performance, and better environmental outcomes, across the board.

  Why March?

  Progress is People.

  MARCH has ambitious plans and central to our future growth is attracting, developing and retaining the very best talent. Whether your role is onsite or office-based, engineering or support, we offer opportunities for all our people to develop their careers and maximise their potential. MARCH is committed to building teams that reflect a wide range of backgrounds, perspectives, and experiences. We believe diverse thinking strengthens engineering, and we welcome applications from all backgrounds. If you need any adjustments during the recruitment process, just let the team know.