Technical Author

Hettema & van Bambost Juristen; Stockport; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a detail-oriented Technical Author to join their finance team. This full-time role offers a competitive salary and the opportunity to produce high-quality documentation for innovative software products. You will work in a collaborative environment, focusing on continuous delivery and customer satisfaction. Enjoy hybrid working arrangements, extensive training opportunities, and a supportive culture that values diversity and inclusion. If you're passionate about creating clear, impactful documentation and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Flexible working arrangements

25 days holiday, increasing to 30

Health and wellbeing programs

Life and health insurance

Pension scheme

Diversity and inclusion initiatives

Qualifications

• Experience in creating and reviewing customer-facing user materials.
• Proven experience within a software delivery function.

Responsibilities

• Create and maintain user guides and product documentation.
• Collaborate with product and development teams to clarify features.

Skills

Technical Documentation

Agile Methodologies

Microsoft Office

Customer Focus

Quality Assurance

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

We are seeking a detail-oriented, self-motivated Technical Author to join our finance team. This is a full-time, permanent position offering a competitive salary of £30,000 to £40,000 per annum.

About CDL

CDL is one of the UK's leading software development companies, employing over 600 staff at our Stockport campus. We have a strong presence in the high-volume retail insurance sector and have pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service offerings. Our innovative technologies enable our clients to succeed in the competitive UK insurance market.

We foster a collaborative and creative culture, employing agile methodologies to deliver our applications efficiently. We pride ourselves on creating an inspiring work environment where our employees are at the core of our success.

As a market leader in our industry, we develop software, websites, and apps for the Insurance & Finance sectors across the UK. Approximately 65% of companies on price comparison websites are our clients.

About The Technical Author Role

1. Are you a Technical Author seeking a new challenge? Do you enjoy working in an agile environment within an innovative, collaborative culture?

We are looking for a Technical Author with experience in a software delivery environment, capable of producing high-quality product documentation for our customers. You will work on various software products, taking ownership of creating and maintaining user guides, release notes, and product enhancements. You will collaborate closely with product, development, and support teams to develop reference materials that clarify features and functionalities.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role will involve creating and reviewing technical documentation for diverse audiences, with a focus on continuous delivery and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing customer-facing user materials
• Proven experience within a software delivery function
• Knowledge of agile methodologies, preferably Scrum and Kanban
• Proficiency in Microsoft Office
• Ability to collaborate effectively with customers, development teams, and product owners
• Strong focus on quality, with experience producing clear, high-quality documentation using appropriate language and graphics
• Customer-oriented attitude and ability to meet deadlines
• Willingness to learn and develop professionally
• Awareness of single-sourcing methodologies

Additional Beneficial Skills

• Experience with technical authoring tools such as MadCap Flare or Adobe RoboHelp
• Knowledge of version control systems like Git
• Basic understanding of HTML, CSS, and JavaScript
• Experience working in software development environments
• Experience documenting APIs

Benefits

• Hybrid working (2 days in the office at SK4 2HD)
• Flexible working arrangements
• Starting holiday entitlement of 25 days, increasing to 30 days with service
• Recognized as a top employer for 9 consecutive years
• Extensive training and development opportunities
• Career progression prospects
• Health and wellbeing programs
• Virtual activities, lunch and learns, coffee mornings, and meetups
• Life and health insurance
• Electric Vehicle Scheme
• Recognition awards
• Parental benefits
• Diversity and inclusion initiatives
• Pension scheme
• Community involvement and volunteer days
• Referral bonus program

Diversity and Inclusion

We are committed to fostering innovation through diversity. CDL values a diverse workforce and encourages applications from all backgrounds. We are open to discussing flexible working arrangements and workplace adjustments with all candidates.