Technical Author

Manchester Digital; Stockport; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An innovative software house is seeking a Technical Author to enhance product documentation in a collaborative and agile environment. This role involves creating user guides and release notes, and collaborating with diverse teams to ensure high-quality documentation. With a commitment to professional growth, the company offers extensive training and development opportunities, alongside a supportive culture that values diversity and inclusion. This is a fantastic opportunity to contribute to a leading organization in the insurance sector while enjoying flexible working arrangements and a range of employee benefits.

Benefits

Flexible working arrangements

25 days holiday, increasing to 30

Health and Wellbeing programs

Life and health insurance

Electric Vehicle Scheme

On-site free parking

Subsidized restaurant

Games room

Yoga classes

Referral bonus scheme

Qualifications

• Experience in creating and reviewing user materials.
• Strong customer focus and excellent communication skills.

Responsibilities

• Manage production of user guides and release notes.
• Collaborate with product and development teams.

Skills

Technical Documentation

Agile Methodologies

Microsoft Office

Customer Collaboration

Deadline Management

Education

Experience in Software Delivery Environment

Tools

MadCap Flare

Adobe RoboHelp

Git

Job description

Are you a Technical Author seeking a new challenging role? Do you thrive in an agile environment and enjoy working within an innovative, collaborative culture?

About CDL

CDL is one of the UK’s leading software development companies, employing over 600 people at its Stockport campus. With a strong presence in the high-volume retail insurance sector, CDL has pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service features. Our robust and innovative technologies enable our customers to succeed in the competitive UK insurance market.

We foster a collaborative and creative culture, employing agile methodologies to deliver industry-leading applications. We pride ourselves on an inspiring work environment where our employees are at the core of our success.

As a market-leading software house creating software, websites, and apps for the Insurance & Finance sectors across the UK, approximately 65% of companies on price comparison websites are our clients.

Key Responsibilities

We are seeking a Technical Author with experience in a software delivery environment to contribute to high-quality product documentation for our customers. You will manage the production and maintenance of user guides, release notes, and product enhancements, working closely with product, development, and support teams to create reference materials that clarify software features and functionality.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role involves creating and reviewing technical documentation for diverse audiences, with a focus on continuous delivery and meeting deadlines.

Skills, Knowledge, and Expertise

• Experience in creating and reviewing customer-facing user materials
• Proven experience within a software delivery environment
• Knowledge of agile development methodologies, preferably Scrum and Kanban
• Proficiency in Microsoft Office
• Ability to collaborate with customers, developers, and product owners
• Commitment to quality and producing high-standard user documentation
• Strong customer focus and deadline management
• Willingness to learn and develop professionally
• Aware of single-sourcing methodologies

Additional beneficial skills:

• Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp
• Knowledge of version control systems such as Git
• Experience working in software development environments
• Experience documenting APIs

Salary

The salary range for this role is £30,000 to £40,000 per annum. Your growth within CDL depends on your ambition and effort.

Benefits

• Hybrid working (2 days in the office at SK4 2HD)
• Flexible working arrangements
• Starting with 25 days holiday, increasing to 30 with service
• Top employer for 9 consecutive years
• Extensive training and development opportunities
• Career progression opportunities
• Health and Wellbeing programs
• Virtual activities, lunch and learns, meetups
• Life and health insurance
• Electric Vehicle Scheme
• Diversity and Inclusion initiatives
• Community projects and volunteering days
• Referral bonus scheme
• On-site free parking and quiet spaces
• Shuttle service to station
• On-site amenities including subsidized restaurant, games room, yoga classes, and more

Diversity and Inclusion

We are committed to fostering innovation through diversity and welcome applications from all backgrounds. We support flexible working arrangements and workplace adjustments to accommodate everyone.

About CDL Software

CDL’s innovative solutions are trusted by the UK’s leading insurance retailers, contributing to their success and growth. Our commitment to excellence has built a client base comprising some of the most profitable insurance companies in the UK.