Technical Author

CDL Software; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Author to join their dynamic team in Manchester. This role offers the opportunity to produce high-quality documentation for innovative software products in a collaborative environment. You will work closely with development teams, ensuring that user guides and release notes meet the highest standards. With a strong focus on agile methodologies, this position is perfect for someone looking to grow their career in a supportive and flexible workplace. Enjoy hybrid working and a range of benefits while contributing to a leading software house in the UK.

Benefits

Hybrid Working

Flexible Working

25 Days Holiday

Excellent Training and Development

Health and Wellbeing Programme

Life and Health Assurance

Pension Scheme

Community Projects

Refer a Friend Bonus

On-site Free Parking

Qualifications

• Experience in creating and reviewing user materials.
• Proven experience in a software delivery function.
• Strong focus on personal development and willingness to learn.

Responsibilities

• Produce and maintain product and user guides.
• Collaborate with teams to create reference materials.
• Ensure deadlines are met while driving improvements.

Skills

Technical Documentation

Agile Methodologies

Microsoft Office

Customer Collaboration

Quality Assurance

Education

Bachelor's Degree in a related field

Tools

MadCap Flare

Adobe RoboHelp

Git

HTML/CSS

Job description

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Description

Are you a

Department: Service Management

Location: North West UK - Hybrid

Compensation: £30,000 - £40,000 / year

Description

Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

About CDL
CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

Key Responsibilities

We are looking for a Technical Author who has experience within a software delivery function, who can contribute to the delivery of high-quality product documentation to our customers. You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences to help them understand our products. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.

Skills Knowledge and Expertise

• Experience of creating and reviewing of customer-facing user materials.
• Proven experience within a software delivery function.
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban.
• Experience of Microsoft Office.
• Ability to collaborate with customers, development teams, and product owners.
• Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics.
• Strong customer focus and the ability to work to deadlines.
• Strong focus on personal development and willingness to learn.
• Awareness of single-sourcing methodology.

The following skills would also be beneficial:

• Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp.
• Knowledge of versioning software, such as Git.
• An understanding of HTML and CSS, JavaScript knowledge.
• Experience of working in software development.
• Experience of working with or documenting APIs.
  
  

Benefits

Salary

The salary for the role of Technical Author pays between £30,000p.a to £40,000p.a.

Your growth and advancement within CDL are only limited by your own ambition and effort.

Benefits

• Hybrid Working (2 Days a Week in the office - SK4 2HD)
• Truly flexible working.
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 9th year running
• Excellent training and development platform
• Opportunities for career progression
• Health and Wellbeing programme
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance
• Electric Vehicle Scheme
• Established Recognition Award System
• Great Parental Benefits
• Diversity and Inclusion network
• Pension scheme
• Community projects and volunteer days
• Refer a friend bonus

Campus Benefits:

• On-site free parking
• Open plan modern offices
• Quiet Spaces are also available
• Shuttle bus to and from the station
• Subsidised restaurant
• Games room and chill out zone
• Annual Hackathon & Deep Racer Events
• Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go-karting, football games, Winter party and much more!
• Car wash, barber, yoga classes, boot camp and massage services all on site
• Cycle to work scheme
• Shower and dry rooms

Diversity and inclusion
We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

This Policy was last updated in April 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Software Development

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