Technical Assistant

WMJobs; Malvern; On-site; GBP 26,403 - 28,142; Full time

Benefits offered by this job

Excellent pension scheme with employer

Generous annual leave entitlement

Training and development opportunities

Discounted Gym and swim membership

Health and Wellbeing support

Job summary

Malvern Hills District Council is looking for a Technical Assistant to deliver high quality customer service and support for the Building Control team in Malvern. You will handle calls and emails, provide technical guidance on building control matters and maintain accurate records in the system.

You will support the team of Building Control Surveyors, recording applications and issuing certificates when required.

Qualifications

• Experience in delivering high quality customer service
• Strong admin and data recording skills
• Excellent written and verbal communication abilities
• Able to prioritise tasks and manage a varied workload
• Team player with adaptability and problem solving

Responsibilities

• Provide excellent customer service via phone and email.
• Record and process building regulation applications and maintain systems.
• Issue certificates of completion and notices as required.
• Support Building Control Surveyors and co-ordinate administration tasks.

Skills

Customer service

Administration

Communication

Organised

Right to work UK

Job description

Malvern Hills and Wychavon District Councils,

Technical Assistant

37 hours per week - Permanent

£26,403 – £28,142 per annum (Pay award pending)

South Worcester Building Control Partnership brings together the Building Control services of Malvern Hills District Council, Worcester City Council and Wychavon District Council into one Partnership, sharing resources of expertise to provide a modern, flexible and customer focused Building Control Service.

This is an excellent opportunity for a skilled administrator to join a professional team with the reputation for delivering a high-quality service across South Worcestershire.

In this role you will provide excellent customer service dealing with telephone enquiries and emails, offering technical advice and guidance on building control matters. Being able to communicate effectively with a range of stakeholders including Building Control Surveyors, customers and external agents is therefore essential.

You will also act as an administrator to the team of Building Control Surveyors and you will keep accurate records of incoming building regulation applications, registering them on the system, and issue certificates of completion and notices when required.

About You

• Be a team player with ability to work on own initiative.
• Be computer literate and have excellent written and oral communication skills.
• Well organised and ability to handle a variety of tasks at any time.
• Ability to positively respond to change and seek new and improved ways of working.l
• Be customer focussed
• Ideally have experience working within Building Control or Planning

What We Can Offer

Our staff are at the heart of what we do and are key to ensuring we deliver Our Council Plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role.

Malvern Hills District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Karen Lane, Technical Administration Team Leader, on 01684 862267.

Closing date: Sunday 23 August 2026

Interview date: Wednesday 2 September 2026

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• Job Description
• Employee Benefits
• MHDC Our Council Plan