Technical Advisor

Vaillant Group; Belper CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Service Technical department. In this role, you will provide expert technical advice to Gas Safe registered Engineers and End Users, ensuring world-class customer service. Your ability to interpret technical information and understand customer needs will be crucial. The company values a good work-life balance and offers a modern working environment equipped with sit-stand desks. Join a team that prides itself on excellence and is committed to sustainability, as they work towards carbon neutrality.

Benefits

25 days holiday plus bank holidays

Bonus opportunities

Generous pension scheme

Team building events

Comfortable modern working environment

Sit-stand desks

Qualifications

• Essential GCSE Grade 4 or above in English.
• Good problem-solving aptitude to diagnose faults.

Responsibilities

• Provide technical advice to Gas Safe registered Engineers.
• Interpret and explain technical information clearly.

Skills

Technical advice

Customer service

Problem-solving

Communication skills

Computer literacy

Education

GCSE Grade 4 or above in English

Tools

Salesforce

Microsoft applications

Job description

Press Tab to Move to Skip to Content Link

Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.

What we achieve together

• You will be working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPI’s.

What makes us successful together

• GCSE Grade 4 or above or an equivalent qualification in English is essential for all applicants.
• You have a passion for customer service and pride yourself on exceeding the expectations of our customers.
• You have a good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
• You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
• You have excellent communication skills and will enjoy working as part of a team.
• We would love for you to have an existing knowledge of our products; however, we do provide full product training to all members of our team.

What makes us special

• Our recently refurbished contact centre provides our employees with acomfortable modern working environmentto enjoy.
• Our contact centre is equipped withsit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a goodwork-life balance and communicate shifts well in advance to our employees.
• Experience a range ofteam building events and competitions designed to be fun, social, and to build team spirit.
• We offer our employees anattractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer agenerous pension scheme which enables our employees to have greater financial security when they do retire.

We care about our planet and aim to work carbon-neutrally. For this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.