IT & Business Support Assistant

Back To Work; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Job summary

Back To Work is seeking an IT & Business Support Assistant in the East Midlands to keep technology and administration processes running smoothly. The role blends technology support with office administration, ideal for someone who enjoys helping people, staying organised, and solving practical problems.

You will assist with IT queries, manage user accounts, update databases, and support onboarding and staff administration tasks while collaborating with managers across departments to ensure

Qualifications

• Strong organisational skills and attention to detail.
• Enjoy helping people and delivering good service.
• Comfortable using computers and digital systems and learning new software.

Responsibilities

• Set up and assist with user accounts and access.
• Support day-to-day IT queries and troubleshoot equipment.
• Update internal databases and records accurately.
• Produce basic reports and spreadsheets.
• Assist with onboarding and staff administration tasks.
• Provide excellent internal customer service across departments.

Skills

Organisational skills

Customer service

Computer literacy

Communication skills

Job description

A busy and growing customer contact centre in the East Midlands is looking for an IT & Business Support Assistant to help keep both technology and administration processes running smoothly.

This is a varied role that combines technology support with business administration, making it ideal for someone who enjoys helping people, staying organised, and solving practical problems.

What You'll Be Doing

Supporting Technology

• Setting up user accounts and passwords.
• Assisting colleagues with basic IT queries.
• Helping troubleshoot laptops, headsets, and office equipment.
• Supporting Microsoft 365 applications.
• Logging and tracking technical issues.

Supporting Operations

• Updating internal databases and records.
• Producing reports and spreadsheets.
• Processing documentation and customer information.
• Assisting with onboarding and staff administration tasks.
• Supporting managers with day-to-day operational activities.

Working with People

• Communicating with employees across different departments.
• Providing excellent internal customer service.
• Helping colleagues utilise systems and software effectively.

Why Join?

This position provides a blend of:

• IT Support
• Office Administration
• Customer Service
• Business Operations
• Digital Systems

You'll gain exposure to multiple business functions, making it an excellent foundation for a long-term career.

We'd Love to Hear From You If You

• Enjoy helping people.
• Have strong organisational skills.
• Are comfortable using computers and digital systems.
• Want a varied role rather than doing the same task every day.
• Are looking to develop professional skills in a supportive environment.
• Have a positive attitude and willingness to learn.