Technical Administrator

Serco; Taunton; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in Facilities Management is seeking a proactive RFCA Technical Administrator to join their dynamic team. This role is pivotal in ensuring excellence in contract delivery and customer satisfaction across the Central and South-West regions. The ideal candidate will have proven knowledge of Facilities Management operations, exceptional stakeholder engagement skills, and experience with CAFM systems like Maximo. By fostering strong relationships with stakeholders and ensuring prompt resolution of queries, you will contribute significantly to the success of the organization. Join a company that values diversity and promotes a culture of customer service excellence, where your contributions will make a real difference.

Qualifications

• Proven knowledge of hard Facilities Management operations.
• Experience using CAFM systems like Maximo.

Responsibilities

• Coordinate site access for timely service delivery.
• Monitor and update the CAFM system ensuring data accuracy.
• Prepare management reports and oversee financial transactions.

Skills

Stakeholder Engagement

Facilities Management Operations

CAFM Systems (Maximo)

Microsoft Office

Education

Full Driving License

Tools

CAFM System (Maximo)

Job description

Technical Administrator

Location: South West

Full time, Permanent

Are you ready to make a difference in the world of Facilities Management? We’re looking for an RFCA Technical Administrator to join our dynamic operational delivery team at VIVO. This is your chance to play a pivotal role in ensuring excellence in contract delivery and customer satisfaction.

Why This Role Matters

The RFCA Technical Administrator is central to the successful delivery of RFCA contracts across the Central and South-West regions. Co-located with our RFCA customer, you’ll provide essential technical and administrative support, fostering strong relationships with stakeholders and ensuring queries are promptly resolved.

What You'll Need for this role:

• Coordinate and facilitate site access to ensure timely and compliant delivery of services.
• Monitor and update the CAFM system (Maximo), ensuring data accuracy and task progression.
• Act as the primary point of contact for RFCA regional staff, offering seamless support.
• Prepare management reports and ensure adherence to the VIVO Management System.
• Oversee financial transactions, investigating and resolving regional queries.
• Collaborate with supply chain partners to maintain compliance and service standards.
• Support billable works, including quote creation and system updates.
• Contribute to helpdesk operations and ensure compliance information is audit-ready.

Qualifications & Experience

• Experience: Proven knowledge of hard Facilities Management operations and experience using CAFM systems like Maximo.
• Skills: Exceptional stakeholder engagement, strong technical understanding of FM operations, and proficiency in Microsoft Office.
• Qualifications: A full driving license is essential.

What You’ll Bring

• A proactive mindset and commitment to exceeding contract deliverables.
• A collaborative approach to building relationships with internal and external stakeholders.
• A dedication to promoting a culture of customer service excellence.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.