Technical Administrator

Soprema; Hadleigh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Soprema in Hadleigh, Suffolk, is seeking a Technical Administrator to provide essential administrative and operational support to the Technical Department. The role is hybrid (3 days in office, 2 days at home) with travel to Witham during the initial training period.

The position covers technical administration, documentation, warranty paperwork, and customer service, requiring strong organisation, attention to detail, and proficiency in MS Office.

Qualifications

• Previous experience in an administrative or coordinator role.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Confident user of Microsoft Office, particularly Excel, Word and PowerPoint.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service mindset and professional approach in dealing with customers and colleagues.
• Proactive and self-motivated.
• Strong team player with the ability to work independently.
• Commitment to continuous improvement and learning.
• Experience within the construction, roofing, insulation or building materials sector.
• Knowledge of CRM systems such as Salesforce.
• Experience using SharePoint or document management systems.
• Understanding of warranties, technical documentation or quality management systems.
• Experience coordinating training programmes.

Responsibilities

• Provide day-to-day administrative support to the Technical Department.
• Manage and maintain technical documentation, databases document management systems, ensuring records are accurate, current and compliant with company standards.
• Support the creation, filing and management of technical reports and project documentation.
• Produce warranty documentation in line with company procedures and customer requirements.
• Support with preparation of technical presentations, reports and performance data.
• Coordinate the preparation and dispatch of product samples and maintain sample inventories and records.
• Assist with the management of the Technical Inbox and customer enquiries, ensuring customer enquires are dealt with efficiently and professionally.
• Coordinate responses to technical requests, liaising with technical specialists as required.
• Log, track and administer customer complaints through to resolution, including monitoring complaint progress and recording all actions.
• Escalate technical issues and complaints appropriately within the business.
• Support investigation processes by collating relevant information and documentation.
• Assist in recovering credits and ensuring complaint records are maintained accurately.
• Organise internal and external technical training courses.
• Liaise with customers, approved contractors and training providers regarding course bookings.
• Maintain training records and attendee databases.
• Support operative accreditation and renewal programmes.
• Assist with administration associated with CITB and other industry training requirements.
• Assist Technical Managers with special projects and department initiatives.
• Provide administrative support for audits, accreditations and compliance activities.
• Assist with process improvements and digitisation initiatives within the department.
• Support the implementation of company policies, procedures and management systems.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills

Administrative experience

Organisational skills

MS Office

Communication skills

Salesforce CRM

SharePoint

Training coordination

Attention to detail

Time management

Construction experience

Tools

Salesforce

SharePoint

MS Excel

PowerPoint

Job description

The Technical Administrator provides essential administrative and operational support to the Technical Department, ensuring the efficient delivery of technical services, training programmes, warranty documentation, product information, and customer support activities. The role is pivotal in maintaining accurate technical records, coordinating key processes, and supporting both internal teams and external customers.

Reporting to:

Internal Technical Manager

Location:

Hadleigh, Suffolk & Hybrid Working (3 days in office and 2 days at home) During the training period (approximately 2-3 months) the Technical Administrator will be required to travel to and work from our office in Witham.

Main Tasks of the Job:

Technical Administration

Provide day-to-day administrative support to the Technical Department.

Manage and maintain technical documentation, databases document management systems, ensuring records are accurate, current and compliant with company standards.

Support the creation, filing and management of technical reports and project documentation.

Produce warranty documentation in line with company procedures and customer requirements.

Support with preparation of technical presentations, reports and performance data.

Coordinate the preparation and dispatch of product samples and maintain sample inventories and records.

Customer Service and Complaints

Assist with the management of the Technical Inbox and customer enquiries, ensuring customer enquires are dealt with efficiently and professionally.

Coordinate responses to technical requests, liaising with technical specialists as required.

Log, track and administer customer complaints through to resolution, including monitoring complaint progress and recording all actions.

Escalate technical issues and complaints appropriately within the business.

Support investigation processes by collating relevant information and documentation.

Assist in recovering credits and ensuring complaint records are maintained accurately.

Training Coordination

Organise internal and external technical training courses.

Liaise with customers, approved contractors and training providers regarding course bookings.

Maintain training records and attendee databases.

Support operative accreditation and renewal programmes.

Assist with administration associated with CITB and other industry training requirements.

General Department Support

Assist Technical Managers with special projects and department initiatives.

Provide administrative support for audits, accreditations and compliance activities.

Assist with process improvements and digitisation initiatives within the department.

Support the implementation of company policies, procedures and management systems.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills and Knowledge:

Previous experience in an administrative or coordinator role.

Excellent organisational and time management skills.

Strong attention to detail and accuracy.

Confident user of Microsoft Office, particularly Excel, Word and PowerPoint.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and meet deadlines.

Strong customer service mindset and professional approach in dealing with customers and colleagues.

Proactive and self-motivated.

Strong team player with the ability to work independently.

Commitment to continuous improvement and learning.

Experience within the construction, roofing, insulation or building materials sector.

Knowledge of CRM systems such as Salesforce.

Experience using SharePoint or document management systems.

Understanding of warranties, technical documentation or quality management systems.

Experience coordinating training programmes.