Technical Administrator

Balfour Beatty plc; Coventry; On-site; GBP 26,000 - 38,000; Full time

Job summary

Balfour Beatty in Coventry is looking for a Technical Administrator to provide vital administrative and technical support within the Living Places street lighting team. You will help deliver efficient street lighting operations, asset management, digital system improvements, and excellent customer service across the contract.

The role requires strong organisational and communication skills, ability to manage multiple tasks, and a proactive approach to problem solving while maintaining health and

Qualifications

• Strong administrative experience with the ability to own tasks and deliver results.
• Good knowledge of business systems and Microsoft Office applications.
• Excellent organisational skills with ability to prioritise and meet deadlines.
• Strong communication and interpersonal skills with a collaborative approach.
• Customer service focus and stakeholder support.
• Ability to work independently and use initiative.
• Commitment to health and safety principles.

Responsibilities

• Maintain and update inventory, planned maintenance, and asset records in information systems.
• Support LED street lighting project delivery, including updates, reporting, and progress tracking.
• Investigate data discrepancies and ensure accuracy of operational records.
• Monitor and update business systems and central management systems.
• Manage reactive fault reporting and support service delivery timelines.
• Assist contractual reporting requirements and client inquiries.
• Coordinate permits and dig packs as needed.
• Manage resident and customer communications with high service standards.
• Contribute to social value initiatives and related records.
• Monitor toolbox talks and Zero Harm activities, supporting continuous improvement.

Skills

Administrative experience

Organisational skills

Communication skills

Customer service

Independent working

Health and safety awareness

Tools

Microsoft Office

Job description

About the role

Job Title: Technical Administrator

Location: Coventry

Company: Balfour Beatty

About the Role:

Balfour Beatty has an exciting opportunity for a Technical Administrator to join our Living Places business unit within the Street Lighting team based in Coventry. This role provides vital administrative and technical support to help deliver effective street lighting operations, asset management, digital system improvements, and customer service excellence across the contract.

What you'll be doing

Key Responsibilities:

• Maintain and update inventory, planned maintenance, and asset records within management information systems.
• Support the delivery of LED street lighting projects, including system updates, reporting, and progress tracking.
• Investigate and resolve data discrepancies while ensuring the accuracy of operational records.
• Monitor and update business systems, mobile digital devices, and central management systems used across the contract.
• Manage reactive fault reporting and assist operational teams in meeting service delivery timescales.
• Support contractual reporting requirements and client enquiries.
• Coordinate permits and dig packs where works are required.
• Manage resident and customer communications, ensuring a high standard of customer service.
• Contribute to the delivery of the contract's social value initiatives and maintain associated records.
• Monitor toolbox talks, Zero Harm activities, and support continuous improvement initiatives.

Who we're looking for

• Strong administrative experience with the ability to take ownership of tasks and deliver results.
• Good knowledge of business systems, digital technologies, and Microsoft Office applications.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication and interpersonal skills with a collaborative approach to working.
• Good customer service skills and a commitment to providing excellent stakeholder support.
• Ability to work independently and use initiative when resolving issues.
• Commitment to health, safety, and right-first-time principles.

Desirable:

• Experience supporting business system updates or digital projects.
• Experience tracking project activity against deadlines and milestones.
• Advanced Microsoft Excel skills.
• Previous experience within a utilities, highways, infrastructure, or similar operational environment.

Why work for us

Why work for us?

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more.

Professional and personal development

The size and scale of Balfour Beatty coupled with our strong pipeline of work provides incredible opportunities, regardless of what stage you are at in your career.

We encourage and empower our employees to take control of their career and explore which part of the business they want to work in and what role is right for them. We actively encourage our managers and employees to have open communication throughout the year about wellbeing, development and career opportunities.

We're proud of the Balfour Beatty Academy. Whether it’s sharpening your technical expertise, improving your personal skills or seeking support to become professionally qualified, our 70:20:10* approach to development means we have a learning approach that suits everyone.

*70% learning on the job, 20% learning from those around you, and 10% formal training courses and learning events.

For further information about Balfour Beatty Jobs please go to www.balfourbeatty.com/careers - You can also check out further job opportunities in the careers section

About us

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/