Technical Administrator

Hadfield Services Limited; Burton-on-Trent; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a proactive Technical Administrator to enhance customer relations and project management in Burton-on-Trent. This role is pivotal in ensuring smooth communication between manufacturing and key customers, providing timely updates, and managing expectations effectively. You will collaborate closely with internal teams to align with customer requirements, oversee project timelines, and resolve issues promptly. If you are passionate about building strong relationships and thrive in a dynamic environment, this opportunity offers the chance to make a significant impact on project success and customer satisfaction.

Qualifications

• 2-3 years in a technical role, ideally in automotive or manufacturing.
• Strong communication and collaboration skills are essential.

Responsibilities

• Serve as the primary contact for customers and manage expectations.
• Maintain project management systems and ensure accurate updates.

Skills

Technical Aptitude

Communication Skills

Project Management

Collaboration

Education

Electronics Qualification

Tools

Project Management System

Job description

Hadfield Services Limited is looking for a proactive and dedicated Technical Administrator to join our team in Burton on Trent. In this role, you will serve as the primary point of contact between our manufacturing site and key customers. This role ensures smooth communication, timely updates, and seamless coordination between our internal teams and customers. You’ll be instrumental in building strong relationships, managing customer expectations, and supporting the timely and

efficient progress of projects.

Key Responsibilities

• Primary Contact for Customers: Serve as the main liaison between the manufacturing site and assigned key customer(s), providing consistent updates, addressing inquiries, and managing expectations effectively.
• Project Updates and Communication: Regularly communicate with the manufacturing team to relay updates from the customer, including changes in design, specifications, or delivery timelines. Keep customers informed of project status, adjustments, and potential delays.
• Quote Generation and Timeline Management: Collaborate with the manufacturing team to gather input for quote generation, ensuring customer requirements are accurately captured. Oversee timelines to ensure deadlines are achievable and clearly communicated.
• Project Management System Maintenance: Utilize and maintain the project management system to document updates, track milestones, and ensure information accuracy. Work closely with both manufacturing and customer teams to update data in real time.
• Collaboration with Internal Teams: Partner with internal stakeholders, including production, design, and quality assurance teams, to ensure alignment with customer requirements. Facilitate any design changes or special requests, coordinating adjustments as needed.
• Customer Satisfaction and Relationship Building: Build strong, trust-based relationships with customers, ensuring their needs are met throughout the project lifecycle. Address concerns, provide solutions, and enhance the overall customer experience.
• Issue Resolution: Identify and address issues, risks, or delays promptly. Collaborate with relevant teams to find solutions and communicate effectively to minimize project impact while maintaining customer satisfaction.

Key Qualifications

• Education: Ideally an electronics qualification or a similar technical background.
• Experience: 2–3 years of experience in a technical role, preferably within the automotive or manufacturing sector.
• Technical Aptitude: Strong technical skills with a good understanding of automotive processes.
• ISO 9001 Knowledge: Familiarity or experience with ISO 9001 systems is advantageous.
• Collaboration: Excellent team player with the ability to work closely with internal teams to meet project goals.
• Communication Skills: Strong verbal and written communication abilities to effectively relay updates and manage customer interactions.
• Work Arrangement: Ideally site-based, with travel to client sites when required.
• Reporting Line: Reports directly to the Operations Director.