Technical Administrator

Serco; Rugeley; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking company as an RFCA Technical Administrator, where you will play a vital role in Facilities Management. This position offers the opportunity to enhance contract delivery and customer satisfaction while working closely with stakeholders. You'll be responsible for coordinating site access, managing CAFM systems, and ensuring compliance with service standards. The role encourages a proactive mindset and collaborative approach, making it perfect for those who thrive in dynamic environments. Embrace the chance to make a difference in a diverse and inclusive organization committed to excellence in service delivery.

Qualifications

• Experience in hard Facilities Management operations and CAFM systems.
• Proven skills in stakeholder engagement and technical FM understanding.

Responsibilities

• Coordinate site access for timely service delivery.
• Monitor CAFM system to ensure data accuracy and task progression.
• Prepare management reports and oversee financial transactions.

Skills

Stakeholder engagement

Technical understanding of FM operations

CAFM systems (Maximo)

Microsoft Office proficiency

Education

Full driving license

Tools

CAFM system (Maximo)

Job description

Technical Administrator

Full time, Permanent

Are you ready to make a difference in the world of Facilities Management? We’re looking for an RFCA Technical Administrator to join our dynamic operational delivery team at VIVO. This is your chance to play a pivotal role in ensuring excellence in contract delivery and customer satisfaction.

Why This Role Matters

The RFCA Technical Administrator is central to the successful delivery of RFCA contracts across the Central and South-West regions. Co-located with our RFCA customer, you’ll provide essential technical and administrative support, fostering strong relationships with stakeholders and ensuring queries are promptly resolved.

What You'll Need for this role:

• Coordinate and facilitate site access to ensure timely and compliant delivery of services.
• Monitor and update the CAFM system (Maximo), ensuring data accuracy and task progression.
• Act as the primary point of contact for RFCA regional staff, offering seamless support.
• Prepare management reports and ensure adherence to the VIVO Management System.
• Oversee financial transactions, investigating and resolving regional queries.
• Collaborate with supply chain partners to maintain compliance and service standards.
• Support billable works, including quote creation and system updates.
• Contribute to helpdesk operations and ensure compliance information is audit-ready.

Qualifications & Experience

• Experience: Proven knowledge of hard Facilities Management operations and experience using CAFM systems like Maximo.
• Skills: Exceptional stakeholder engagement, strong technical understanding of FM operations, and proficiency in Microsoft Office.
• Qualifications: A full driving license is essential.

What You’ll Bring

• A proactive mindset and commitment to exceeding contract deliverables.
• A collaborative approach to building relationships with internal and external stakeholders.
• A dedication to promoting a culture of customer service excellence.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.