Account Manager (CSS Affiliates)

Genie Shopping; Cambridge; Remote; GBP 40,000 - 60,000; Full time

Job summary

Genie Shopping recherche un Account Manager pour rejoindre son équipe de partenariats. Dans ce rôle coopératif et à distance, vous serez responsable de la gestion des comptes clients en maximisant les performances commerciales et en renforçant les relations. Vous travaillerez avec des clients leaders du marché au sein d'une entreprise dynamique, en phase de forte croissance, concentrée sur l'excellence de la communication et de la satisfaction client.

Benefits

Remote Working Allowance

Flexible Working

25 Days Annual Leave

Enhanced Absence and Family Leave Policies

Workplace Pension

Employee Referral Scheme

Electric Car Scheme

Cycle to Work Scheme

Genie Academy training programs

Quarterly Social Events

Qualifications

• 2-3 ans d'expérience dans l'industrie du e-commerce.
• Expérience en gestion de communications clients dans un CRM.
• Connaissance des métriques de performance marketing.

Responsibilities

• Servir de point de contact principal pour les comptes assignés.
• Optimiser les comptes assignés pour la meilleure performance commerciale.
• Collaborer avec l'équipe Paid Media pour identifier des opportunités.

Skills

Excellent communication

Interpersonal skills

Detail-oriented

Organisational skills

Tools

CRM (ideally Salesforce)

Job description

Department: Comparison Shopping Service (CSS) Partnerships team

Location: Remote with occasional travel to Cambridge office and London

Genie Shopping is into its next phase of growth, and being part of the partnerships team is at the core of delivering this.

As part of Genie Ventures - Best Team in Performance Marketing 2025 and Great Places to Work 2024-25, Genie Shopping is looking for our next Account Manager to come and bring bigger and better results to our existing accounts.

As an Account Manager, you will deliver commercial excellence to clients by providing insights, building strong relationships and ensuring they are optimised towards the best commercial position for our campaigns running through the affiliate channel.

You will join the Partnerships team in a collaborative, remote environment where we’re striving to be one of the highest performing teams in performance marketing.

Genie Shopping one of Europe’s leading CSSs, running Google Shopping campaigns on a CPA basis through the Affiliate Channel.

We currently partner with some of Europe’s leading retailers such as eBay, Currys, Boots, Lookfantastic, Samsung, Philips, B&Q and more.

Over the last 12 months, Genie Shopping has entered a new phase of growth, generating over £500million in sales, and growing 100% YoY in terms of Gross Profit.

The team is remotely based but has fluidity in meeting in-person for client meetings, industry events, strategy days and team socials. There are requirements to travel to Cambridge once a month, with London (or other UK locations) once a month on average.

WHAT YOU'LL DO:

➔Be the assigned point in contact at Genie Shopping for assigned accounts

➔Ensure assigned accounts are optimised towards the best commercial position

➔Deal with internal and external commercial tasks for assigned accounts

➔Lead point of contact in leading in client communications for assigned accounts

➔Retain & grow assigned account relationships with regular contact and communication

➔Proactively & Independently identify opportunities to increase GP on assigned accounts supporting the growth of GP

➔Create and deliver the presentation of insights and commercial opportunities to assigned accounts both in-person or online

Performance Management & Reporting

➔Collaborate with the Paid Media team to identify opportunities for assign accountgrowth

➔Ownership to track and report on assigned account progress internally, ensuring key assigned accounts performance KPIs are being hit

➔Maintain accurate records of client communications and activities in CRM

Team Player

➔Help support wider Partnerships team in key periods with client response support via support channel

➔Help attend and deliver industry events

➔Support in strategic projects and initiatives with large clients

➔Play a key role in cross-team projects aimed at achieving Genie Shopping OKRs

➔Initiate and drive new business conversations through established relationships

➔Support and mentor other team members

Growth Mindset

➔Suggest and execute established client strategies

➔Build relationships and knowledge within the entire team at Genie Ventures

EXPERIENCE:

• 2-3 years experience in the digital e-commerce industry ( affiliate, publisher, agency or network or SAAS)
• Experience in digital marketing & e-commerce performance metrics and KPIs
• Experience in managing client communication and tasks in structured way (within a CRM preferable)
• Experience in developing client partnerships, pitching commercial ideas, forecasts and initiatives
• Experience in Affiliate Marketing Networks
• Experience in working with large e-commerce clients and technical stakeholders
• Experience in dealing with multiple client demands & priorities
• Experience in using business intelligence dashboards to discover and explain insights
• Experience in marketing dashboards to discover and explain insights
• Experience in succeeding in a remote working environment

SKILLS:

• Excellent communication and interpersonal skills
• Knowledge of CRM (ideally Salesforce)
• Detail-oriented with strong organisational skills
• Ability to use AI to learn and enhance day-to-day tasks (emails, meeting notes, proposals)

ABILITIES

• Ability to deal with large volumes of multiple client requests at once
• Ability to build strong client relationships
• Ability to build rapport with clients
• Ability to be a team player
• Ability to work in a small business environment
• 1:Many mentality - think about solving problems across accounts

WHAT WE OFFER

• Remote Working Allowance - We pay all Genies £126 per month WFH allowance
• Flexible Working - We provide flexibility in working options and work in a distributed team model
• 25 Days Annual Leave + Bank Holidays
• Enhanced Absence and Family Leave Policies
• Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange
• Employee Referral Scheme - A bonus payment if we hire someone you recommend
• Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI
• Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange
• Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business
• Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes
• Access to Spill - Professional therapist sessions
• Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing
• Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement
• Genieversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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