Technical Account Manager – Fresh Produce & Retail Quality

Driscoll's, Inc.; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Driscoll's, Inc. in the United Kingdom seeks a Technical Account Manager to manage the technical and quality relationship with key UK retail customers, ensuring berries meet retailer specs, legal requirements and high-quality standards.

You will be the technical link between retailers, growers, packhouses and internal teams, driving quality improvements, food safety, audits and compliance. The role is hybrid, combining home and head office work with occasional travel across the UK.

Qualifications

• Degree in Food Science, Agriculture, Horticulture or related discipline.
• 2–5 years of experience in a technical or quality assurance role within fresh produce.
• Experience with soft fruit or berries is advantageous.
• Proven experience managing technical relationships with UK retailers.
• Knowledge of fresh produce quality, post-harvest handling and shelf-life challenges.
• Familiarity with UK retailer standards and systems (Tesco TFMS, M&S Select Farm, Morrisons OPs).
• Strong customer-facing and relationship-building skills.
• Ability to balance product quality, customer service and commercial priorities.
• Proficient in Excel, PowerPoint and retailer portals.

Responsibilities

• Act as the main technical point of contact for assigned UK retail customers.
• Lead technical preparation and follow-up of retailer audits, customer visits and seasonal reviews.
• Interpret customer policies and implement requirements across the supply chain.
• Monitor quality data, identify trends and coordinate corrective actions.
• Manage product complaints and non-conformances with timely resolutions.
• Work with growers to ensure compliance with legal, retailer and certification requirements.
• Visit growers and packhouses to review quality and food safety practices.
• Provide technical support for audits and new product development.
• Contribute to sustainability initiatives relating to packaging and pesticide reduction.

Skills

Technical knowledge

Communication

Stakeholder coordination

Analytical thinking

Commercial acumen

Education

Degree in Food Science, Agriculture, Horticulture or related discipline

Tools

Excel

PowerPoint

Job description

Driscoll's, Inc. in the United Kingdom seeks a Technical Account Manager to manage the technical and quality relationship with key UK retail customers, ensuring berries meet retailer specs, legal requirements and high-quality standards.

You will be the technical link between retailers, growers, packhouses and internal teams, driving quality improvements, food safety, audits and compliance. The role is hybrid, combining home and head office work with occasional travel across the UK.