Technical Account Manager: Client Success & Solutions

Nextens; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Holiday allowance

Private medical benefits

Pension scheme

Job summary

LexisNexis Risk Solutions is seeking a Customer Support specialist to serve as the primary client contact for technical issues and service requests. You will monitor transactions, analyze problems, and advise on software/process improvements while coordinating with internal teams.

The role emphasises strong communication, on-call travel readiness, and a proactive approach to customer satisfaction across complex, large-scale systems. Hybrid work arrangement is available.

Qualifications

• Significant experience in technical support or consulting role.
• Excellent verbal and written communication skills.
• Background in banking/compliance is a plus.
• Ability to solve complex technical issues with in-depth analysis.
• Experience with CRM systems (Salesforce/Jira/Confluence).
• Willingness to travel domestically and internationally.

Responsibilities

• Coordinate with client technical and business teams to capture requirements and provide guidance.
• Assess business needs and recommend software/process optimisations.
• Document technical requirements and implementation specs for clients.
• Provide timely status updates and SLA metrics to stakeholders.
• Lead critical support escalations across internal/external teams.
• Create and maintain knowledge base content and mentor team members.
• Manage customer-requested enhancements with product management.

Skills

Customer service

Technical support

Analytical thinking

Communication skills

On-call travel readiness

Cross-functional collaboration

Education

Degree in CS / MIS / Engineering / Business (preferred)

Experience in banking/compliance (nice to have)

Tools

Salesforce

Jira

Confluence

SQL Server

MS Office 365

Kibana

Job description

LexisNexis Risk Solutions is seeking a Customer Support specialist to serve as the primary client contact for technical issues and service requests. You will monitor transactions, analyze problems, and advise on software/process improvements while coordinating with internal teams.

The role emphasises strong communication, on-call travel readiness, and a proactive approach to customer satisfaction across complex, large-scale systems. Hybrid work arrangement is available.