Tech Customer Spt Specialist I

LexisNexis Risk Solutions; Cardiff; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Country specific benefits

Job summary

LexisNexis Risk Solutions is seeking a Technical Solutions Consultant to implement identity products across XML, Web Services, hosted apps and IVR, while delivering high-quality technical consulting to clients and internal teams.

You will provide installation, integration and configuration support, share product knowledge, analyze data quality issues, and escalate to the right resources to ensure timely resolution and revenue impact.

Qualifications

• BA/BS degree or equivalent in a related field.
• Advanced oral and written communication skills; must communicate technical concepts to both technical and non-technical audiences.
• Ability to work independently with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate, explore options, and use active listening to understand client needs.

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation.
• Use data quality concepts to analyze customer pain points and determine root causes.
• Collaborate with resources to address issues and own correspondence with the customer until resolved.
• Provide installation, implementation and configuration support, while keeping project plans up to date.
• Present technical information through demos and presentations to audiences with varying technical understanding.
• Provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Skills

Advanced communication

Active listening

Time management

Independent work

Education

BA/BS degree or equivalent

Tools

C#

Windows Server

SQL Server

HTML

XML

Web Services

SoapUI

Microsoft .NET

JavaBeans

Job description

The Technical Solutions Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.

Main Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.
• Collaborate with, engage and expedite to appropriate resources when necessary to get issues addressed. Own correspondence with the customer until issue is resolved.
• Provide installation, implementation and configuration support, while keeping implementation project plans up to date.
• Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.
• Utilise technical expertise to provide 3rd level support for customers.
• Perform duties as reasonably assigned.

Skills and Experience

• BA/BS degree or equivalent experience in a related field.
• Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis.
• Ability to work independently, with strong time management skills.
• Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs. Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.).

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.