Technical Account Manager

兵慮數; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global manufacturer is looking for a Technical Account Manager to manage client relationships and ensure satisfaction through effective communication and project management. The role requires attention to detail in technical specifications and the ability to analyze data for account performance improvement. Join a supportive team at Quanex that prioritizes your safety and success.

Benefits

Pension match up to 7%

4 x Salary Life Assurance

Enhanced Maternity, Paternity, Adoption and Shared Parental Leave

Employee Assistance Programme

Cycle to Work Scheme

Free Eye Tests

Subsidised Canteen

Volunteering and Team Building Days

Qualifications

• Proven experience in technical documentation and related roles with strong attention to detail.
• Ability to analyse data and prepare reports to improve account performance.

Responsibilities

• Manage relationships with existing clients to ensure satisfaction and retention.
• Provide accurate estimates for customer enquiries and maintain strong engagement.
• Work within company policies to evaluate pricing and operational capabilities.

Skills

Technical specification management

Data analysis

Communication

Job description

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Client:

Quanex

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2f1f789a6d84

Job Views:

27

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

How the role will make an impact:

The Technical Account Manager role is primarily responsible for managing and nurturing the relationships with existing clients to ensure their satisfaction, retention, and growth. This role often involves a combination of account management, customer service, and sales functions. Creating accurate and timely estimates for customers by interpreting customer enquiries and pricing these enquiries in line with the pricing procedures and policies.

Main Tasks & Responsibilities:

• Track, communicate on and respond to customer enquiries in a timely manner.
• Using effective time management and evaluation of customer enquiries. manage and balance responses to drive the optimum return for the business.
• Interpret customer enquiries accurately including drawing take offs, schedules of materials and general project documents.
• Ensure strong relationships are maintained with customers across all levels by providing proactive and consistent customer engagement, including both in the office and site visits.
• Engage with key stakeholders within the business to ensure job winning solutions are identified. Propose understanding and communicate risks, including value engineering and alternative solutions where appropriate.
• Engage with key stakeholders within the business to ensure that an effective and accurate estimate for the works is provided to the customer.
• Where required engage with key business stakeholders to ensure an accurate delivery timeframe is supplied whilst balancing the customer's need with business capability.
• Manage projects through the delivery fulfilment process.
• Work within the company policies to ensure pricing, commercial risks and operational capability are evaluated.
• Challenge effectively to ensure the most effective customer solution is provided, that meets the capability and commercial expectations of the business.
• Provide to day-to-day support to the Head of Sales - A360 in providing, coaching and mentoring support to the team.

Key Skills:

• Proven experience with technical specification management, Technical documentation and or take offs and related roles. With strong attention to detail.
• Knowledge of the industry specific to the company is preferred but not essential.
• The ability to analyse data, prepare reports and use insights to drive decision making and improve account performance.
• Excellent verbal and written communication techniques to clearly convey information to customers and to internal teams.
• Pension match up to 7%
• 4 x Salary Life Assurance
• Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
• Employee Assistance Programme
• Cycle to Work Scheme
• Free Eye Tests
• Subsidised Canteen
• Volunteering and Team Building Days

About Us:

We are not just another manufacturing company; we are part of something bigger!

We are Quanex, a global, publicly traded manufacturing company serving OEMs in the fenestration, hardware, cabinetry, solar, refrigeration, security, and outdoor products markets.

This position is based at our Access Solutions site.

Access Solutions provides a total manufacturing solution for roof, ceiling, wall and floor access products to the commercial construction industry.

Our mission is to positively impact our customers, employees and shareholders and put them at the centre of everything we do, through innovation technology and best-in-class customer service.

How to Apply:

For more information about us and to submit your CV, please click on the link here Quanex Careers

Health & Safety Responsibilities:

At Quanex, the health and safety of our employees are our top priorities. We are committed to providing a safe and supportive working environment by adhering to the highest safety standards and regulations. Through comprehensive training, regular safety checks, and open communication, we ensure that every team member feels confident and protected while performing their duties. We continuously strive to minimise risks, promote well-being, and encourage a culture of safety across all levels of our organisation.

Join us and be part of a team where your safety is as important as your success.