Technical Account Manager

WEBRECRUIT; St Albans; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Private Medical Insurance

Group Life Insurance

Employee Assistance Programmes

25 days annual leave

Job summary

WEBRECRUIT is seeking a Technical Account Manager in St Albans, Hertfordshire, offering hybrid working. You will own strategic enterprise relationships and drive adoption of a localisation solution across a major customer.

You will deliver product demonstrations, translate customer needs into growth opportunities and build strong stakeholder relationships to maximise value and cross-team expansion within the account.

Qualifications

• Proven experience managing enterprise customer relationships and complex accounts.
• Experience delivering product demonstrations, webinars, and customer enablement sessions.
• Translate customer needs into commercial opportunities and growth plans.
• Excellent stakeholder management and communication skills.
• Strong analytical capability with the ability to interpret usage data and identify trends.

Responsibilities

• Drive adoption, expansion and long‑term success of the localisation solution within one of its largest enterprise customers.
• Work closely with stakeholders to maximise product adoption, increase utilisation and help customers realise full value of the solution.
• Identify growth opportunities and translate customer objectives into actionable plans.
• Build strategic stakeholder relationships to increase utilisation and expand the solution.
• Monitor adoption, usage and success metrics to optimise customer outcomes.

Skills

Enterprise account management

Product demonstrations

Stakeholder management

Localization knowledge

Technical consultations

Job description

Technical Account Manager

St Albans, Hertfordshire (with hybrid working)

Are you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global business? Join our client and step into a role with real influence, variety and scope.

The Organisation

Our client is a powerhouse within the digital learning sector, enabling organisations to unlock their potential through digital learning tools and solutions. They offer a variety of products, tools, and services to support their clients’ learning ambitions, making them the trusted partner for a portfolio of global brands.

They are now looking for a Technical Account Manager to join their team on a full‑time, permanent basis.

What’s In It For You

• Salary of £40,000 per annum + double OTE
• Flexible hybrid working (ideally 2‑3 days per week in office)
• 25 days’ annual leave, plus an additional day for your birthday
• Private Medical Insurance
• Group Life Insurance
• Employee Assistance Programmes and wellbeing resources
• Enhanced family policies
• Regular social events and activities

This is an exciting opportunity for an experienced account manager with strong enterprise relationship skills and commercial awareness to join our client’s innovative organisation.

You’ll have the chance to become a trusted expert within a major account, strengthening your skill set and career profile as you help stakeholders get greater value from a sophisticated localisation solution.

What’s more, with double OTE, hybrid working and the opportunity to influence the long‑term success of a key enterprise customer, this is a role where your impact will be visible and rewarded.

So, if you’re ready to become the driving force behind a major customer’s success, unlock new opportunities and see your impact reflected in real growth, read on and apply today!

Your Duties

As a Technical Account Manager, you will drive the adoption, expansion and long‑term success of our client's localisation solution within one of its largest enterprise customers.

You will work closely with stakeholders to maximise product adoption, increase utilisation and help customers realise the full value of the solution, while identifying opportunities to expand its use across teams, regions and business areas.

By combining technical expertise with commercial awareness, you will identify growth opportunities, translate customer objectives into actionable plans and support the expansion of the solution across teams, regions and use cases.

Additionally, you will:

• Act as the primary localisation subject matter expert for the customer
• Deliver technical consultations for complex localisation requirements
• Identify and develop upsell, cross‑sell and adoption‑led growth opportunities
• Build strategic stakeholder relationships to increase utilisation and expand the solution
• Monitor adoption, usage and success metrics to optimise customer outcomes

About You

To be considered as a Technical Account Manager, you will need:

• Proven experience managing enterprise customer relationships and complex accounts
• Experience delivering product demonstrations, webinars, and customer enablement sessions
• The ability to translate customer needs into commercial opportunities and growth plans
• Excellent stakeholder management and communication skills
• Strong analytical capability with the ability to interpret usage data and identify trends

An understanding of localisation solutions and eLearning platforms would be beneficial, but not essential, to your application.

Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, or Sales Account Manager.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.