Technical Account Manager

T-Tech; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave 23 days

BUPA Cash Plan

Flexible working 50%

WFH allowance

Charity days

Professional development

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in London seeks a Technical Account Manager to become a trusted advisor for key clients. You will blend commercial insight with technical understanding to align technology with business goals and drive growth, working from Angel, London with flexible hybrid options.

You will build relationships with senior stakeholders, advocate for clients internally, and lead service delivery, renewals, and opportunity development.

Qualifications

• Proven experience in technical account or client-facing roles.
• Strong understanding of IT services, infrastructure and cloud tech.
• Experience managing complex client relationships with multiple stakeholders.
• Track record of growing accounts and delivering commercial success.

Responsibilities

• Build trusted client relationships as primary contact.
• Develop account plans and identify upsell opportunities.
• Oversee service delivery with PMs and support teams.
• Lead service reviews and manage escalations.
• Support contract renewals and pricing discussions.
• Translate business challenges into technology solutions.

Skills

Technical account management

Account management

Stakeholder management

Commercial acumen

Negotiation

Problem-solving

Strategic thinking

Relationship management

Client-facing

Tools

IT services

Cloud technologies

Job description

If you're a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth, this could be the opportunity you've been waiting for. We're looking for a Technical Account Manager to join a friendly, collaborative, and highly knowledgeable team where your ideas are valued, your development is supported, and your impact is visible. Based in the heart of Angel, London, you'll work with a diverse portfolio of clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth. This is more than an account management role. It is a chance to become a trusted advisor to clients and develop towards a future career path as a Client Partner, vCIO, or Fractional IT Partner. As a Technical Account Manager, you will be the trusted point of contact for key clients, ensuring they receive exceptional service while identifying ways technology can help them achieve their business objectives. You will combine commercial awareness, relationship management, and technical understanding to deliver value, strengthen partnerships, and grow accounts.

What You’ll Be Doing

• Build Trusted Client Relationships
• Act as the primary contact for a portfolio of key clients
• Develop strong relationships with senior business and technical stakeholders
• Understand client priorities, challenges, and long-term goals
• Advocate for your clients internally to ensure outstanding service delivery
• Drive Growth & Strategic Value: develop and execute account plans; identify upselling and cross‑selling opportunities; support client retention through proactive engagement; partner with internal teams to turn opportunities into revenue
• Oversee Service Delivery: ensure successful delivery of IT services, projects, and consultancy engagements; work closely with Project Managers, Service Desk teams, and Technical Leads; lead regular service reviews and performance discussions; manage escalations and help resolve complex client challenges
• Commercial & Financial Management: take ownership of the commercial performance of your accounts; support contract renewals and pricing discussions; contribute to business cases for new initiatives; manage contractual and commercial agreements
• Become a Strategic Advisor: stay informed on industry, technology, and regulatory trends; help clients make informed technology decisions; translate business challenges into practical technology solutions; identify future opportunities and emerging client needs

What We’re Looking For

• Proven experience in Technical Account Management, Account Management, or a similar client‑facing role
• Strong understanding of IT services, infrastructure, and cloud technologies
• Experience managing complex client relationships with multiple stakeholders
• Track record of growing accounts and delivering commercial success
• Experience within the Accounting or Financial Services sector would be advantageous
• Strong commercial acumen
• Excellent communication and stakeholder management skills
• Comfortable engaging with senior leadership and C‑suite stakeholders
• Strategic thinker with the ability to balance commercial and technical priorities
• Strong negotiation, influencing, and problem‑solving abilities

About You

• Commercially minded but relationship‑focused
• Technically credible and curious
• Consultative and confident in front of clients
• Self‑motivated and accountable
• Calm under pressure and solutions‑oriented
• A collaborative team player who enjoys working across technical and commercial teams

What’s in it for you?

• 23 days annual leave, plus your birthday off to celebrate however you choose.
• BUPA Cash Plan to support your health and wellbeing.
• 50% flexible working, offering the perfect balance between home and office.
• Work from home allowance to help create a productive and comfortable workspace.
• Two paid charity days each year to support causes that matter to you.
• Ongoing professional development, including funded training and qualifications.
• Three company social events each year, bringing the team together to celebrate success and have fun.
• The opportunity to take on a leadership role within a growing and innovative business.
• A chance to directly influence product development, business strategy, and service delivery.
• A collaborative, ambitious, and high‑performing team environment where your contribution is valued.
• A competitive salary and benefits package that recognises your experience and impact.