Technical Account Manager

Redcentric; South Yorkshire; On-site; GBP 45,000 - 65,000; Full time

Job summary

Redcentric is a leading managed services provider with over 500 colleagues and more than 1,700 customers across the UK. The Technical Account Manager (TAM) will oversee and address customers’ technical needs, providing accurate technical service before and after the point of sale to ensure satisfaction.

Aligned with key customers, the TAM gains deep understanding of their business and systems, acts as a trusted technical advisor, and collaborates with specialists within Redcentric to oversee

Qualifications

• Tech-savvy professional who can explain technical details to a non-technical audience.
• Results-driven with ability to achieve goals in a client-facing role.

Responsibilities

• Oversee and address customers’ technical needs before and after sale.
• Align with key customers to understand their business and systems.
• Act as trusted technical advisor and coordinate with Redcentric specialists.

Skills

Tech-savvy

Explain to non-technical audience

Results-driven

Trusted advisor

Job description

Redcentric is a leading managed services provider, born in Yorkshire and now operating across the UK. We support more than 1,700 customers with critical technology services they rely on to stay connected, secure and productive.

We bring together deep technical expertise across cloud, connectivity and communications, with a secure by design approach, and a clear focus on delivering future ready solutions.

Our team of over 500 colleagues help us deliver revenues in excess of £135 million as we look to build on this success in a fast moving, and transformative IT landscape.

Learn more about what we do on our website.

JOB DESCRIPTION

The Technical Account Manager (TAM) will oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

Key Responsibilities/Duties

The TAM will be aligned with key customers, gaining a deep understanding of their business and systems.

You will be the trusted technical advisor and work with specialists within Redcentric and provide oversight of customers’ programmes of work.

You may also be asked to occasionally work with other customers for fixed periods, when a customer needs a guiding hand.

Occasionally, as Redcentric needs dictate, the TAM may be asked to step into Solutions or Delivery roles for their customers, or others, for specific opportunities or projects

Key Skills & Experience

As a TAM, you will be encouraged to maintain, develop, and utilise your skills to ensure that our Managed Services evolve and develop in line with Redcentric strategy, industry developments and best practise.

Ultimately, you should be able to provide technical, product and business knowledge to support account management, strengthen customer relationships and enhance the managed service capability offered by Redcentric.

Person specification

As a TAM, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience.

You should also be results-driven and aspire to achieve specific goals.

Hours of work

The company’s standard hours of work are 9.00 until 5.30pm, Monday to Thursday, with one hour for lunch, and 3:30pm on a Friday. However, due to the nature of this role there will be the need for flexibility in relation to working hours.

Redcentric will only contact candidates using official @redcentricplc.com email addresses. We do not ask applicants to complete external surveys or provide personal and or financial information outside our formal recruitment process. If you are unsure about any communication, please contact us directly via our website.