Technical Account Manager

DXC Technology; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

DXC Technology is seeking a Technical Account Manager (TAM) to lead delivery and continuous improvement of technology services for a major public sector client in a secure, mission-critical environment.

You will coordinate cross-functional teams, drive performance against contractual commitments, and identify opportunities for automation and service enhancements to deliver measurable value.

Qualifications

• Bachelor's degree required; advanced degree a plus.
• Experience in account delivery and leadership roles.
• Proficiency in strategic planning and client relationship management.
• Strong team leadership and ability to influence multiple teams.

Responsibilities

• Manage day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates for smooth operations.
• Develop and maintain client relationships to understand needs.
• Assist in budget management and cost control for accounts.
• Work with senior leadership to define and track KPIs.
• Stay informed about industry trends impacting account strategies.
• Address and resolve account-related issues and elevate when necessary.
• Provide regular updates on account performance.

Skills

Strategic planning

Client relationship management

Team leadership

Account delivery leadership

Continuous learner

Education

Bachelor's degree

Advanced degree (plus)

Job description

Job Description:

The Technical Account Manager (TAM) plays a pivotal role in leading the delivery and continual improvement of technology services for a major public sector client operating within a highly secure, mission-critical environment. Acting as a trusted advisor to both customer and internal stakeholders, the TAM is responsible for ensuring service excellence, driving operational performance, and aligning technology services with evolving business and operational priorities.

This role requires a confident and proactive leader who can navigate complex service environments, manage technical and operational challenges, and build strong relationships across diverse stakeholder groups. The TAM coordinates cross-functional delivery teams, oversees service governance, monitors performance against contractual commitments, and identifies opportunities for innovation, automation, and service improvement.

Working within a security-conscious and operationally critical setting, the TAM champions a customer-centric approach, ensuring technology services deliver measurable value, support frontline operations, and contribute to broader organisational objectives. The successful candidate will combine strong service leadership, stakeholder management, and problem-solving skills with the ability to influence and drive outcomes across multiple teams and partners.

Essential Job Functions:

• Manage the day-to-day delivery of assigned client accounts.
• Collaborate with Account Delivery Associates to ensure smooth account operations.
• Develop and maintain client relationships to understand their needs.
• Assist in budget management and cost control for the accounts.
• Work with senior leadership to define and track key performance metrics.
• Stay informed about industry trends and their impact on account strategies.
• Address and resolve account-related issues and elevate when necessary.
• Provide regular updates on account performance.

Basic Qualifications:

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Proven relevant work experience in industry, with experience in a similar role
• Proven experience in account delivery and leadership roles
• Proficiencies in strategic planning, client relationship management, and team leadership
• Continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

• An advanced degree in a relevant field is a plus
• Relevant certifications such as PMP (Project Management Professional) is a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.