Technical Account Manager

NCC Group; Cheltenham; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible Working

Generous Holiday Allowance

Medicash & Critical Illness Scheme

Financial & Investment Benefits

Community & Volunteering Programmes

Green Car Scheme

Cycle Scheme

Special Time Off

Family Planning

Job summary

NCC Group in Cheltenham is seeking a Technical Account Manager to be the customer's technical owner for the company’s cyber services. You will translate security data into actionable narratives, guide a defensible 12-month roadmap, and collaborate with Microsoft Azure Sentinel/Defender XDR expertise to prioritize improvements and drive measurable outcomes.

You will maintain relationships with senior stakeholders, deliver proactive and reactive technical support, and produce deliverables such as

Qualifications

• Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years).
• Background in a customer-facing technical role (e.g., TAM, Security Consultant).
• Experience engaging senior stakeholders (CISO, Head of IT/Security).
• Strong understanding of SOC operations, threat detection, and incident response.
• Ability to understand end-to-end customer environments (cloud, infrastructure, security stack).
• Experience with security tools (SIEM, EDR, SOAR, DLP, vulnerability management).
• Ability to interpret security metrics into clear risk-based narratives.
• Proven ability to build and maintain 12-month technical roadmaps.

Responsibilities

• Own the technical relationship with the customer and act as trusted advisor.
• Interpret TAM Score narrative and guide focus areas.
• Build and maintain 12-month technical roadmap with quarterly focus.
• Deliver TAM/technical portions of QBRs to senior stakeholders.
• Provide reactive troubleshooting and proactive improvement.
• Deliver technical deliverables: playbooks, dashboards, analytics, reports.

Skills

Cybersecurity

Customer-facing

Stakeholder engagement

Data analysis

Communication skills

Storytelling

IT operations

ITIL familiarity

Education

CISSP (desirable)

CISM (desirable)

Security+ (desirable)

Tools

SIEM

EDR

SOAR

DLP

Vulnerability management

Job description

Technical Account Manager

Department: Cyber Services and Capabilities

Employment Type: Full Time

Location: GBR Cheltenham Jessop House

Description

The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities. TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter. They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required.

Key Responsibilities

• Own the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership.
• Own the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score.
• Build and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps.
• Deliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership.
• Deliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance).
• Deliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift.
• Own technical deliverables: automation/playbooks where in scope, custom analytics and workbooks.
• Drive the operational health-check catalogue as scheduled workstreams within the roadmap.
• Advise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap.
• Maintain and refresh the threat overview as the customer's environment and threat landscape evolve.

Key Requirements

• Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years)
• Background in a customer-facing technical role (e.g. TAM, Security Consultant)
• Experience engaging senior stakeholders (CISO, Head of IT/Security)
• Strong understanding of SOC operations, threat detection, and incident response
• Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
• Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
• Able to interpret and translate security metrics into clear risk-based narratives
• Proven ability to build and maintain 12-month technical roadmaps with quarterly focus
• Strong skills in data analysis, prioritisation, and identifying high-impact improvements
• Experience delivering Quarterly Business Reviews (QBRs) to senior audiences
• Ability to act as a trusted advisor, owning the technical customer relationship
• Experience balancing reactive support (tickets, troubleshooting) and proactive improvement
• Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
• Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
• Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
• Ability to identify security gaps and align solutions/services to mitigate risk
• Strong communication and storytelling skills, adapting for technical and non-technical audiences
• Familiarity with service management practices (e.g. ITIL, ticketing systems)
• Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable
• Proactive, accountable, and customer-focused mindset with strong ownership

Job Benefits

• Flexible Working: Balance your work and personal life with our flexible working options.
• Generous Holiday Allowance: Enjoy 25 days of holiday, plus bank holidays, with the option to buy up to 5 additional days of annual leave.
• Medicash & Critical Illness Scheme
• Financial & Investment Benefits: Enjoy peace of mind with our Pension, Life Assurance, and Share Save Scheme.
• Community & Volunteering Programmes: Make a difference in your community with our volunteering opportunities.
• Green Car Scheme: Drive green and save money with our eco-friendly car scheme.
• Cycle Scheme: Stay fit and healthy with our cycle-to-work scheme.
• Special Time Off: Take time off for those big moments in life, like getting married/entering into a civil partnership, becoming a grandparent, and welcoming home a new pet.
• Family Planning: Benefit from our generous maternity and paternity leave, as well as time off and support for those undergoing fertility treatments.