Technical Account Manager

JR United Kingdom; Newport; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading plastic products manufacturer is seeking a Technical Account Manager in Newport. The role involves customer support, troubleshooting, and providing technical sales guidance in the thermoforming industry. Ideal candidates will have 3-5 years of experience and strong communication skills to build customer relationships.

Qualifications

• Minimum of 3-5 years in technical account management or engineering role.
• Strong understanding of plastic thermoforming processes.
• Ability to troubleshoot in a customer-facing environment.

Responsibilities

• Serve as the primary technical point of contact for key accounts.
• Provide technical guidance on optimizing thermoforming processes.
• Collaborate with internal teams for product development.

Skills

Technical Sales Expertise

Communication Skills

Project Management

Tools

ERP Systems

CRM Tools

Job description

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Plastic Fabrication and Display Products

Location:

newport, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

INTERNATIONAL RECRUITMENT & HR EXPERTS ACROSS THE PLASTICS, PACKAGING, SPECIALITY CHEMICALS, LIFE SCIENCES, BIOPOLYMER, FOOD ADDITIVES & INGREDIENTS, ENERGY AND RECYCLING SECTORS SINCE 1975.

Plastic Vacuum Forming / Industrial Thermoforming

Location: UK

Job ref: CST /64064

The Company:

Wrights Plastics is a leading UK acrylic & plastic fabricator and a leading plastic products manufacturer making a wide range of products for use in sectors, such as retail, automotive and industry. The company has been established for over 50 years and is proud to have an impressive client base that includes renowned retailers, design agencies, car makers and UK manufacturers.

Summary of role:

They are seeking a dedicated and technically adept Technical Account Manager to join their team in the plastic thermoforming industry. The successful candidate will work closely with customers to ensure their needs are met, provide technical guidance on thermoforming processes, and be the primary point of contact for all customer-facing technical sales matters. This position requires a blend of technical sales expertise and strong communication skills to build lasting customer relationships and deliver solutions that meet both customer requirements and business goals.

Key Responsibilities:

• Customer Support: Serve as the primary technical point of contact for key accounts, addressing customer enquiries, troubleshooting issues, and offering solutions throughout the lifecycle of the product.
• Business Development: Build and develop new sales opportunities generated through company marketing activities and where appropriate via own initiative.
• Process Optimisation: Provide technical guidance to clients on optimising thermoforming processes, including material selection, tooling design, and production techniques.
• Product Development: Collaborate with customers and internal teams to assist in the development and design of new thermoformed products, ensuring they meet customer specifications and industry standards.
• Troubleshooting & Problem Solving: Identify and resolve technical issues related to thermoforming, such as material performance, process limitations.
• Sales Support: Assist the sales team in generating proposals, estimates and quotations for clients, ensuring that technical aspects of the project are thoroughly addressed.
• Cross-Functional Collaboration: Work closely with the Technical team, manufacturing, and quality control teams to ensure the technical requirements are fully understood and integrated into production.

Person profile:

• Minimum of 3-5 years of experience in a technical account management or engineering role, ideally, within the plastic thermoforming/vacuum forming industry or a closely related field.
• Strong understanding of plastic thermoforming processes, materials, and technologies.
• Ability to troubleshoot complex technical problems in a customer-facing environment.
• Excellent communication, presentation, and interpersonal skills to effectively interact with customers and internal teams.
• Strong project management skills with the ability to handle multiple tasks and meet deadlines.
• Experience with quality management systems (QMS) and industry standards.
• Preferred Skills: Familiarity with ERP systems and customer relationship management (CRM) tools.

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.

For UK roles, candidates must be eligible to work and live in the United Kingdom. Proof of eligibility will be required with your application.

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