Technical Account Manager

Nasstar; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Technical Account Manager to work in a remote role across the UK. This pivotal position involves partnering with clients, driving service improvements and ensuring optimal use of Azure services. The ideal candidate will possess strong technical skills, particularly in Azure, and demonstrated problem-solving abilities. Nasstar offers competitive salaries and a benefits package that includes flexible working and supportive teams to help you progress your career.

Benefits

25 days' holiday plus your birthday off

Flexible working

Virtual working

Best-of-breed software and hardware

4x annual salary life assurance

Private healthcare

Retail discounts

Qualifications

• Experience in managing Azure technical needs for clients.
• Understanding operational requirements for providing services.
• Adept at advising customers about service features and limitations.

Responsibilities

• Own and drive the continual service improvement (CSI) roadmap.
• Build and maintain customer relationships to maximize service value.
• Identify and solve technical challenges for customer services.

Skills

Problem-solving

Communication

Technical knowledge

Education

ITIL qualification or equivalent experience

AZ-104 Microsoft Azure Administrator

AZ-500 Microsoft Azure Security Technologies

AZ-303/304/305 Microsoft Certified: Azure Solutions Architect Expert

Tools

Microsoft Azure

M365

Endpoint and Security services

Job description

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Technical Account Manager

Department: Managed Services

Employment Type: Permanent

Location: Remote, UK

Description

WE'RE RECRUITING!

Role: Technical Account Manager

Location: Remote

Salary: Competitive base + benefits

Job Type: Permanent

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape.

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads. Could you be one of them?

About the Role:

The Technical Account Manager (TAM) is a pivotal role, who partners with the customer and uses their strong technical competencies, plus familiarity with the customer's solution, to own and drive the continual service improvement (CSI) roadmap for the technical environment. The TAM provides the customer with advisory services, based on an intimate knowledge of the customer solution and makes recommendations that help maximise service availability, resilience, security, performance and overall value.

You will be responsible for building and maintaining a relationship with your assigned accounts, addressing customer technical needs as well as finding opportunities for expanding client business. You will work closely with your customers and their aligned Customer Success manager (CSM) to align Nasstar resources and customer business objectives to maximise customer value from our services portfolio. You will be a tech-savvy professional, particularly experienced with the delivery of Azure cloud computing services and be able to explain technical details and requirements to technical and non-technical audiences.

We are looking for previous experience as a Technical Account Manager dealing with Azure, M365, Endpoint and Security services

Responsibilities:

Technical knowledge - your Azure technical knowledge will allow you to understand customer service requirements and how our service meets them. Acting as a trusted advisor, you will be able to answer customer questions regarding service benefits, features, and limitations.

Problem-solving skills: you will often be in charge of identifying and solving technical challenges. You might also be responsible for discovering solutions to customer service or other challenges that might arise.

Communication skills - Your effective communication skills allow you to build significant internal and external relationships and solve challenges. You will be adept at communicating with various people, such as managers, customers, and sales representatives.

What we are looking for:

• ITIL qualification or equivalent experience
• AZ-104 Microsoft Azure Administrator qualification.
• AZ-500 Microsoft Azure Security Technologies qualification.
• AZ-303/304/305 Microsoft Certified: Azure Solutions Architect Expert qualification.
  • Understanding operational requirements for providing services to clients
  • Previous experience as a Technical Account Manager dealing with Azure, M365, Endpoint and Security services
• Broad knowledge of the Microsoft Azure Technologies (IaaS, PaaS, SaaS and Security).

What you can expect from us:

At Nasstar, we know the importance of looking after our employees - after all, it's the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days' holiday plus your birthday off
• Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working - we practice what we preach and empower our people to work remotely
• Top tech - Leading services and solutions aren't just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Private healthcare
• Retail discounts and other perks from major brands

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

We welcome applications even if you don't think you match 100% of the role selection criteria.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

Key Responsibilities

Technical knowledge - your Azure technical knowledge will allow you to understand customer service requirements and how our service meets them. Acting as a trusted advisor, you will be able to answer customer questions regarding service benefits, features, and limitations.

Problem-solving skills: you will often be in charge of identifying and solving technical challenges. You might also be responsible for discovering solutions to customer service or other challenges that might arise.

Communication skills - Your effective communication skills allow you to build significant internal and external relationships and solve challenges. You will be adept at communicating with various people, such as managers, customers, and sales representatives.