Technical Account Manager

ITR Partners; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company in the SaaS industry is looking for a Senior Technical Account Manager to drive customer success through technical onboarding and advisory. This role combines cloud expertise with customer interaction, focusing on delivering observability solutions to enterprise clients. You will facilitate technical integrations and play a pivotal role in expediting customer satisfaction and product effectiveness. Ideal candidates will have strong knowledge of cloud platforms and DevOps tools, and enjoy working with cross-functional teams to enhance the user experience.

Qualifications

• Hands-on experience with cloud platforms (AWS, GCP, Azure).
• Familiarity with observability stacks like Grafana, Prometheus, Datadog.
• Experience with technical integrations (OpenTelemetry, Fluentd).

Responsibilities

• Own the technical onboarding journey for new customers.
• Troubleshoot complex infrastructure issues and advise on best practices.
• Act as a trusted technical advisor for customer success.

Skills

Cloud platforms

DevOps tooling

Observability stacks

Troubleshooting

Strong communication skills

Working in fast-paced environments

Tools

AWS

GCP

Azure

Grafana

Prometheus

Datadog

Terraform

Ansible

Job description

Job Description

Technical Account Manager

London, UK | Full-time | Senior-Level

I'm hiring for a Technical Account Manager on behalf of a high-growth SaaS company building a next-generation observability platform. Their technology helps engineering teams monitor, analyse, and act on their logs, metrics, traces, and security data — improving performance and cutting observability spend.

This is a senior, customer-facing technical role ideal for someone with a background in cloud infrastructure, observability tools, and DevOps. You’ll play a key role in onboarding, supporting, and expanding relationships with enterprise customers — from hands-on implementation to strategic advisory.

What You’ll Be Doing:

• Own the technical onboarding journey for new customers — from data integration to configuration and enablement.
• Work closely with DevOps, SREs, and engineering teams to understand requirements and deliver high-impact observability solutions.
• Troubleshoot complex infrastructure issues (Kubernetes, Docker, pipelines, etc.) and advise on best practices.
• Act as a trusted technical advisor, providing guidance on implementation, optimisation, and long-term success.
• Partner with sales and customer success teams on renewals, expansions, and QBRs.

What You Bring:

• Strong hands-on experience with cloud platforms (AWS, GCP, Azure) and DevOps tooling
• Familiarity with observability stacks like Grafana, Prometheus, Datadog, Splunk, Kibana, etc.
• Experience with technical integrations (OpenTelemetry, Fluentd, Fluentbit, Filebeat, etc.)
• Skilled in troubleshooting Kubernetes and containerised environments
• Strong communication skills — able to engage with technical teams and senior stakeholders
• Comfortable working in fast-paced environments and managing multiple customer priorities

Bonus If You Have:

• Programming skills in Go, Python, or Java
• Background in B2B SaaS or enterprise software
• Knowledge of IaC tools like Terraform or Ansible
• Experience conducting QBRs and driving technical expansion in key accounts

If you're looking for a technical, customer-facing role where you can have real impact — both on the product and with end users — this could be a great fit

Get in touch for more info or to apply.