Technical Account Manager, Travel Software

Blacklistratings; Slough; On-site; GBP 65,000 - 80,000; Full time

Job summary

A leading travel software company seeks a Technical Account Manager to enhance client relationships and manage software implementations. This role requires significant knowledge of the travel industry and a blend of technical and commercial skills to facilitate successful software delivery. Candidates should have a proven track record in customer management and be prepared to actively engage with clients to drive project success.

Qualifications

• Strong knowledge of the travel industry, specifically in tour operating.
• Experience working with external customers directly.
• Previous experience in a similar role within a travel or software technology company.

Responsibilities

• Lead customer review meetings and manage customer accounts.
• Help customers identify new requirements and manage demand for change.
• Ensure clear communication on all project delivery issues.

Skills

Travel industry knowledge

Client management

Technical understanding

Project management

Job description

Technical Account Manager, Travel Software

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Technical Account Manager, Travel Software

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Technical Account Manager, Travel software, Slough, Berkshire. 3 days a week in the office, £ 65000 - 80000 + £ 5000 bonus + benefits.

Market leading travel software company is looking for a Technical Account Manager who will work closely with internal business teams and their clients. In this great role you will use a combination of your travel software knowledge, your technical understanding (at a functional level) and your commercial skills. This is a key role and would suit a candidate who likes variety, working directly with clients and making a real difference within a successful software house with market leading clients.

The purpose of this role is to manage one or more key customers and work on client implementations (gap analysis through to production delivery) ensuring that go-live is achieved. You will be working with senior contacts within the client and internally with design, development and QA teams.

Duties And Responsibilities Include -

• Lead customer review meetings.
• Help customers identify new requirements.
• Manage customers demand for change.
• Ensure there is clear communication on all project delivery issues (internally and externally).
• Manage the customer account.
• Work closely with multiple teams including BA's, PM's, QA's, Developers, etc.
  
  

To be considered for this role skills and experience will include -

• Strong knowledge of the travel industry, specifically in tour operating.
• Experience working with external customers directly.
• Previous experience in a similar role within a travel or software technology company.
• Experience with travel reservation systems.
• Project management knowledge.
• A combination of commercial skills and technical skills (at a functional level).
  
  

If you would like to work in a market leading technology company and have the relevant skills and experience please send your CV for a full brief. Salary is likely to be in the range of £ 65000 - 80000 + £ 5000 bonus + benefits.

Please note you must be prepared to come to the office in Slough 3 days a week for this role. Travel software knowledge is also mandatory.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Marketing Services

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