Technical Account Manager

ConnectingDots; Leeds; Hybrid; GBP 39,000 - 41,000; Full time

Job summary

A leading global provider of payment processing solutions is seeking a Technical Account Service Manager to oversee enterprise-level support for clients. This hybrid role involves ensuring quality service, developing client relationships, and driving initiatives to enhance client satisfaction. The position offers a competitive salary, annual bonuses, and a range of employee benefits.

Benefits

Annual Bonus

40 hour work week

Hybrid working

Industry leading pension scheme

25 days holiday plus bank holidays

Life assurance

Income protection

Discount & Perks platform

Employee wellbeing

Qualifications

• Experience in a client-facing technical role.
• Strong technical aptitude to explain complex concepts.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Serve as the primary technical point of contact for operational requests.
• Develop and maintain technical account plans for clients.
• Monitor key performance indicators for client success.

Skills

Technical aptitude

Communication

Problem-solving

Interpersonal skills

Client satisfaction

Tools

Google Workspace

Salesforce

Data visualization platforms

Job description

TECHNICAL ACCOUNT SERVICE MANAGER / LONDON / HYBRID 2 DAYS PER WEEK IN THE OFFICE / £39,000 - £41,000 / PLUS BENEFITS

Exciting new opportunity for a Technical Account Service Manager to plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients.

You will ensure quality service and operational performance within the parameters of program and delivery standards, develop client relationships and an understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages.

Are you a strategic problem-solver with a passion for technology and building strong client partnerships? Do you thrive in a dynamic environment where you can leverage your technical expertise to drive client success and foster growth? If so, we invite you to bring your talents and ambition to our global team.

Whats on offer?

• Highly Competitive salary of between £39,000 - £41,000 (Dependent on experience)
• Annual Bonus
• 40 hour week- Monday to Friday, no evenings or weekends
• Hybrid working (2 days per week in the London Bridge office)
• Industry leading pension scheme
• 25 days holiday plus bank holidays- with the opportunity to purchase additional holidays
• Life assurance
• Income protection
• Discount & Perks platform
• Employee wellbeing
  
  

Key Responsibilities Of The Technical Account Service Manager

• Technical Issue Resolution: Serve as the primary technical point of contact for daily operational requests and critical incidents.
• Develop and maintain comprehensive technical account plans and contact strategies for assigned clients.
• Provide technical insights and support to the commercial team in identifying and qualifying new business opportunities within your client portfolio.
• Continuous Improvement Initiatives: Identify and drive initiatives to improve communication, processes, and workflows both internally and with clients to enhance the overall client experience.
• Monitor key performance indicators for client success and service delivery. Contribute to regular client business reviews with insightful operational data and recommendations.
• Contribute to the development of technical documentation and provide operational guidance to clients as needed.
• Provide periodic on-call support (twice per quarter on average) ensuring effective customer communication, collaborating with IT teams for timely resolution.
  
  

Skills & Experience

• Experience in a client-facing technical role, ideally within service delivery or technical account management.
• Strong technical aptitude with the ability to understand and explain complex technical concepts.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple priorities, solve problems effectively, and work independently in a fast-paced environment.
• Proficiency in English; additional language skills are a plus.
• Solid PC skills, including experience with spreadsheets and presentations (Google Workspace and Salesforce proficiency is a plus).
• A proactive and solution-oriented mindset with a passion for driving client satisfaction. Ability to quickly learn new technologies and adapt to evolving client needs.
  
  

Desirable

• Understanding of web service protocols (ideally REST/SOAP API).
• Proficiency in analyzing large datasets, combined with experience utilizing data visualization/BI platforms (e.g., Google Looker, Tableau).
• Experience working in a cross-functional team environment.
  
  

Whats Next?

If you have the skills and passion to carry out our Technical Account Service Manager, we would love to hear from you. APPLY NOW for immediate consideration.