Technical Account Manager

MCS Group; Belfast City District; On-site; GBP 47,000 - 55,000; Full time

Benefits offered by this job

Private medical insurance

33 days annual leave

Free on-site parking

Job summary

MCS Group in Belfast is seeking a Technical Account Manager to take ownership of the operational side of a key global client account. This office-based, permanent role centers on supporting and managing eight team leads across various functions, ensuring priorities are clear and the account runs smoothly.

You will be the essential operational link to senior management, delivering regular delivery and compliance reports while coordinating with teams and stakeholders to accommodate evolving client

Qualifications

• Experience leading teams and coordinating multiple functions.
• Strong ability to manage stakeholders and report on progress.
• Comfortable analysing data and turning insights into actions.

Responsibilities

• Manage and support 8 team leads across different business functions.
• Hold regular 1-to-1s with each team lead.
• Build understanding of each team’s delivery and client impact.
• Help manage competing priorities and resolve operational issues.
• Act as the key operational point of contact for senior management.
• Produce weekly delivery progress reports.
• Prepare monthly compliance and financial reports.
• Analyse data and present concise information to stakeholders.
• Communicate with senior stakeholders and support changing client requirements.
• Take ownership of the account and ensure cross-area communication.

Skills

Team leadership

Stakeholder management

Data reporting

People management

Operational delivery

Job description

Technical Account Manager

Belfast | £55,000 + benefits | Permanent | Office-based

Are you an experienced Account Manager, Client Delivery Manager or Operations Lead who enjoys leading teams, managing stakeholders and bringing structure to complex client accounts?

We're working with a growing Belfast-based management services business that partners with large global organisations, providing specialist support across project management, data, security, finance, compliance and operational delivery.

They're now looking for a Technical Account Manager to take ownership of the operational side of one of their key global client accounts.

The Role

This is a slightly different type of Account Manager position.

Rather than being solely focused on direct client management, your role will be centred around supporting and managing 8 team leads across a range of different functions.

You'll become the key operational link between the team leads and senior management, making sure priorities are clear, issues are dealt with and the account continues to run smoothly.

You'll work closely with the team leads to understand their priorities, monitor delivery and ensure the wider account is operating effectively.

What You'll Be Doing

• Manage and support 8 team leads across different business functions.
• Hold regular 1-to-1s with each team lead.
• Build a strong understanding of what each team does and how they deliver for the client.
• Help manage competing priorities and resolve operational issues.
• Act as the key operational point of contact for senior management.
• Produce weekly reporting on delivery and progress.
• Prepare monthly compliance and financial reports.
• Analyse data and turn it into clear, concise and presentable information.
• Communicate regularly with senior stakeholders.
• Support the teams in managing changing client requirements.
• Become involved in regular client calls as you develop into the role.
• Take ownership of the account and ensure effective communication across all areas of delivery.

About You

We're looking for someone who can confidently lead, organise and manage people, while also being comfortable working with data and reporting.

You don't need to be a developer or highly technical. However, you should be confident understanding data, identifying what is important and presenting information clearly to different stakeholders.

You'll ideally have:

• Experience in Account Management, Client Delivery, Operations, Service Delivery or a similar role.
• Strong leadership and people-management skills.
• Previous experience managing or supporting multiple teams.
• Strong customer service and client delivery experience.
• Excellent communication and stakeholder-management skills.
• Experience working with data, reporting and performance metrics.
• The ability to digest complex information and present it clearly.
• Confidence dealing with different personalities and strong stakeholders.
• A highly organised and proactive approach.
• Experience working with global teams would be advantageous.

What Does Success Look Like?

The successful person will become the go-to operational lead for the account.

You'll build strong relationships with the 8 team leads, understand what is happening across each area and ensure that priorities, reporting and communication are managed effectively.

Ultimately, you'll reach a point where senior management can trust you to run the account operationally without needing to be involved in every day-to-day decision.

What's On Offer?

• £55,000 salary, with flexibility for the right person.
• 33 days' annual leave including bank holidays.
• Private medical insurance from day one.
• Pre-existing conditions covered.
• Option to add family members to the medical scheme.
• Free on-site parking.
• Belfast-based office.
• Monday-Friday, office-based position.