Technical Account Manager

Right Now Group; Basingstoke; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Hybrid work arrangement

Career development

Job summary

Right Now Group in the United Kingdom is seeking a Graduate / Entry-Level Technical Account Manager to join our smart energy client. You will act as a core technical contact for UK customers, supporting product lines and driving customer success.

This role focuses on hardware, data systems, and engineering analytics rather than generic IT support, with hybrid working in Basingstoke (2 days in office, 3 days remote) and up to £34,000 salary.

Qualifications

• Graduate or equivalent with an interest in Engineering/Analytics or strong customer skills.
• Experience in technical customer support relating to software, electrical goods, engineering hardware, or embedded devices is advantageous.
• High computer literacy and advanced Excel skills are preferred for managing device metrics.

Responsibilities

• Act as core technical contact for UK customers across product lines.
• Own customer incidents and technical queries from initial engagement through to resolution with SLAs.
• Collect, analyse and interpret logs, device data and feedback to pinpoint root causes and troubleshoot issues.
• Build strong customer relationships through regular communication and on-site configuration and deployment support.
• Coordinate testing and guide customers through test assurance phases; manage escalations.
• Lead and deliver customer training sessions for product onboarding and adoption.
• Contribute to a knowledge base and report trends to drive product improvements.

Skills

Analytical mindset

Data analysis

Excel

Communication skills

Education

Graduate in Engineering/Analytics

Tools

Excel

Job description

Do you enjoy solving intricate problems, analysing device data, and working closely with customers to deliver exceptional technical support?

We're looking for a Graduate / Entry-Level Technical Account Manager to join a client of ours in the smart energy industry. This role is ideal for an analytical engineering graduate (or similar STEM field) or someone from a technical customer support background who wants to deeply understand physical hardware and data systems, rather than general IT helpdesk networks.

Considered an entry-level position within the company, it offers clear pathways for professional development and career growth.

Job Title: Technical Account Manager

Salary: Up to £34,000 per annum

Hours: Monday to Friday

Location: Basingstoke (Hybrid - 2 days in the office, 3 days remote)

Type: Full-time, Permanent

Key Responsibilities

• Technical Support & Engagement: Act as a core technical point of contact for UK customers, providing responsive, customer-focused support across product lines.
• Incident Ownership: Own customer incidents and technical queries from initial engagement through to resolution, ensuring clear communication and alignment with agreed SLAs.
• Data & Log Analysis: Collect, analyse, and interpret logs, device data, and customer feedback to pinpoint root causes and troubleshoot firmware or hardware performance issues.
• Relationship Management: Build strong customer relationships through regular communication, technical discussions, and lab or on-site configuration and deployment support where required.
• Testing & Escalation: Coordinate the preparation of product samples for testing, guide customers through test assurance phases, and manage escalations.
• Customer Training: Lead and deliver customer training sessions to enable successful product onboarding, operational adoption, and long‑term client success.
• Continuous Improvement: Build and maintain a shared knowledge base of customer issues, reporting trends to internal teams to drive physical product improvements.

The Successful Candidate

• Educational Background: Ideally a graduate or equivalent with an interest in Engineering/ Analytics or with exceptional Customer skills.
• Technical Experience: Previous experience in technical customer support relating to software, electrical goods, engineering hardware, or embedded devices is highly advantageous.
• Data Literacy: High computer literacy and advanced Excel skills are strongly preferred for managing, filtering, and diagnosing device metrics and production deployment data.
• Pure Tech Support Mindset: A clear understanding that this position is focused on hardware, engineering systems, and energy sector utilities, not standard corporate IT support or office network helpdesks.
• Problem Solver: A nuts-and-bolts analytical mindset with strong problem-solving skills and the ability to systematically trace issues back to their root cause.
• Strong Communicator: Excellent written and verbal communication skills, with the confidence to lead presentations and translate technical concepts to external clients.