Technical Acccount Manager

Integral Ad Science; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Integral Ad Science is seeking a Technical Account Manager (TAM) to join the Technical Customer Operations Team for Northern Europe. You will be the main technical go-to person for integrated clients, addressing questions and issues, troubleshooting quickly, and providing effective solutions.

In this role you will work closely with Product, Engineering, and Legal teams to deliver High Touch services, expand to tier 2 support when needed, and ensure customers achieve their outcomes.

Qualifications

• 3 to 5+ years in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and problem solving
• Experience with 3rd party advertising technology companies
• Experience with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem and its players
• Strong communication skills; written, verbal and listening
• Self-starter with good time management and prioritization
• Fluency in English

Responsibilities

• Act as the main technical go-to person for integrated clients
• Troubleshoot issues, pinpoint root causes, and provide solutions
• Provide high-touch consultative services to premium clients
• Collaborate with Product, Engineering, Legal, Pricing and other teams to support customers

Skills

JavaScript

SQL

HTML

Data analysis

Web analytics tools

APIs & SDKs

Ad tech knowledge

Cross-functional collaboration

English fluency

Education

Bachelor's degree in a technical discipline

Tools

APIs

SDKs

Web traffic analysis tools

Ad serving tags

Job description

Job Description

We’re looking for a Technical Account Manager (TAM) to join our Technical Customer Operations Team for Northern Europe. If you are excited to work closely with some of the biggest companies in the world and in a high profile position such as that of a Technical Account Manager where you are the main technical go-to person, then the TAM role at IAS is the place for you!
Acting as the main technical point of contact, you will address any internal or external questions and issues that arise from our integrated clients (including end-users of the platforms), or upset appropriately when necessary. On a daily basis, you should be able to quickly troubleshoot any technical issues, pinpoint the problem, and provide a solution, and expand to tier 2 support and/or product teams only when necessary. We are looking for critical thinkers who are keen to ensure our customers succeed!
Internally, you will also be relied upon heavily by all departments to provide in-depth updates and insights on the clients from a technology perspective, working closely with all departments such as Product, Engineering, Product Marketing, Legal, Pricing, Technical Support, etc. You will also provide High Touch consultative technical services and solutions to our most premium clients.

You Should Apply If You Have Most Of This

• 3 to 5+ years working in a technical account/relationship management/client-facing role
• Bachelor's degree in a technical discipline
• Proficiency in JS, SQL, HTML, and data analysis
• Previous experience with web traffic analysis tools and ad serving tags
• Previous experience working with APIs and SDKs
• Critical thinking and the ability to think outside of the box
• Experience working with 3rd party advertising technology companies
• Experience working with publishers and publisher ad servers
• Knowledge of the ad tech ecosystem, its players, and how it all works
• Strong communication skills; written, verbal and listening skills
• Self-starter with the ability to effectively manage time and multiple competing priorities
• Fluency in English

What Puts You Over The Top

• History of collaborating effectively within cross-functional teams
• Programmatic experience
• Video and Mobile experience
• Knowledge of databases, ad servers, rich media ads, and trafficking

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [e-mail].

Attention agency/3rd party recruiters:

IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [e-mail]. We will get back to you if there's interest in a partnership.