Tech Support & IT Engineer: Azure, AI & Security

Profectus Recruitment; Reading; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension plan

Company laptop

Certifications assistance

Volunteering days

Cycle-to-work

Reading office

Job summary

Profectus Recruitment is partnering with a Reading-based software business to hire a Technical Support & IT Engineer. You will help keep customer services and internal IT secure and reliable, taking ownership of escalated issues and spotting potential problems before they affect users.

You’ll work with a modern Microsoft environment including Intune, Defender, Entra ID and Azure Monitor, with support to build experience in Azure monitoring as needed.

Qualifications

• Experience with Microsoft 365, Entra ID and managed devices.
• Interest in scripting and AI tools to improve efficiency.
• Experience keeping software or IT services running for users.

Responsibilities

• Investigate escalated customer cases using Azure logs and raise defects for engineering.
• Identify service degradation in Log Analytics and share findings with support.
• Manage device compliance with Intune and Defender, including a weekly patch review.
• Support joiners and leavers, licenses and renewals.
• Help develop local AI infrastructure for smart-building projects and day-to-day business use.
• Keep track of SQL Server patching, backups and capacity, and flag actions needing attention.
• Review updates and security notices affecting products and internal tools, and route issues to the right teams.
• Prepare monthly security reviews and maintain evidence for certifications and assessments.

Skills

Problem solving

Attention to detail

Clear communication

Scripting interest

Microsoft 365 familiarity

Tools

Intune

Defender

Entra ID

Azure Monitor

PowerShell

KQL

SQL Server

Autopilot

Salesforce

Job description

Profectus Recruitment is partnering with a Reading-based software business to hire a Technical Support & IT Engineer. You will help keep customer services and internal IT secure and reliable, taking ownership of escalated issues and spotting potential problems before they affect users.

You’ll work with a modern Microsoft environment including Intune, Defender, Entra ID and Azure Monitor, with support to build experience in Azure monitoring as needed.