2nd Line IT Support Engineer

Amita (UK) Ltd; Middlewich; Sur place; GBP 32 000 - 39 000; Plein temps

Résumé du poste

Amita (UK) Limited is seeking an experienced 2nd Line IT Support Engineer to join our growing MSP in Middlewich. You will provide hands-on technical support across Microsoft 365, Windows and networking, with a focus on resolving complex incidents at customer sites.

You will install and configure hardware, troubleshoot servers and network equipment, and play a key role in onboarding new clients while developing your skills as the business expands.

Qualifications

• Practical IT support experience and strong troubleshooting skills.
• Good Microsoft 365, Windows and networking knowledge.
• Willingness to develop skills and hands-on field engineering.

Responsabilités

• Providing second-line technical support across a varied customer base.
• Troubleshooting Microsoft 365, Entra ID, Active Directory, Windows desktops and servers.
• Diagnosing networking, firewall, VPN, Wi-Fi and connectivity issues.
• Installing and configuring desktops, laptops, servers, switches, routers, firewalls and wireless access points.
• Attending customer premises for installations, hardware replacements and fault-finding.
• Troubleshooting network ports, patch panels, cabling connections and comms cabinets.
• Supporting cloud infrastructure, backup systems, endpoint security and remote management platforms.
• Assisting with customer onboarding, infrastructure upgrades, migrations and technical projects.
• Working with experienced colleagues to resolve complex issues and explore new technologies.
• Contributing to improvements in the way we deliver IT services.

Connaissances

Microsoft 365

Windows OS

Networking

Troubleshooting

Outils

Azure

Intune

Hyper-V

VMware

Datto RMM

Autotask PSA

PowerShell

Description du poste

Location: Middlewich, Cheshire (with customer site visits)

Salary: Up to £35,000 per annum

Employment: Permanent, full-time

Hours: Monday to Friday, 9:00am–5:00pm

Join an Ambitious, Growing MSP

2nd Line IT Support Engineer

Location: Middlewich, Cheshire (with customer site visits)

Salary: Up to £35,000 per annum

Employment: Permanent, full-time

Hours: Monday to Friday, 9:00am–5:00pm

Join an Ambitious, Growing MSP

Are you an experienced IT Support Engineer looking for your next challenge? Do you enjoy getting hands‑on with technology, solving interesting problems and developing your skills?

Amita is growing, and we're looking for a talented 2nd Line IT Support Engineer to grow with us.

We're an established Managed Service Provider supporting businesses across a broad range of industries. We work with everything from Microsoft 365 and cloud infrastructure to networking, servers, cybersecurity and physical installations.

This is an opportunity to join a close-knit technical team in a fast-paced environment where no two days are quite the same.

You could be troubleshooting a Microsoft 365 issue in the morning, installing network equipment at a customer site in the afternoon, or helping deliver an infrastructure upgrade the following day.

You'll gain exposure to a wide range of technologies, work directly with customers and have opportunities to develop your technical skills as the business expands.

What You'll Be Doing

• Providing second-line technical support across a varied customer base.
• Troubleshooting Microsoft 365, Entra ID, Active Directory, Windows desktops and servers.
• Diagnosing networking, firewall, VPN, Wi‑Fi and connectivity issues.
• Installing and configuring desktops, laptops, servers, switches, routers, firewalls and wireless access points.
• Attending customer premises for installations, hardware replacements and practical fault‑finding.
• Troubleshooting network ports, patch panels, cabling connections and comms cabinets.
• Supporting cloud infrastructure, backup systems, endpoint security and remote management platforms.
• Assisting with customer onboarding, infrastructure upgrades, migrations and technical projects.
• Working with experienced colleagues to resolve complex issues and explore new technologies.
• Contributing to improvements in the way we deliver IT services.

What We're Looking For

You’ll have practical IT support experience, strong troubleshooting skills and a genuine enthusiasm for technology.

We're particularly interested in engineers with good Microsoft 365, Windows and networking knowledge, alongside practical experience installing and troubleshooting physical IT equipment.

You’ll be comfortable working independently, communicating with customers and getting involved in hands‑on field engineering.

A full, valid UK driving licence is essential, as the position involves customer site visits.

Desirable Experience

Previous MSP experience would be advantageous, but isn't essential.

Experience with Azure, Intune, Hyper‑V, VMware, Datto RMM, Autotask PSA, PowerShell, backup technologies, advanced networking or cybersecurity would also be welcome.

You don't need experience with every technology listed. We're looking for strong technical foundations, practical ability and the willingness to develop.

Why Join Amita?

We're an ambitious, expanding business offering engineers the opportunity to make a real contribution.

You’ll benefit from varied and interesting technical work, hands‑on customer installations, exposure to a broad range of technologies and opportunities to develop your career.

We value initiative, technical curiosity, teamwork and people who take pride in delivering excellent customer service.

Our Recruitment Process

Shortlisted candidates will complete a practical technical assessment before being invited to interview.

Amita (UK) Limited

• www.amita.co.uk