Technology Support Apprentice

Wokingham-Borough-Council; Wokingham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous Annual Leave

GP Helpline

Employee Assistance Programme

Free Onsite Gym

Local & Lifestyle Discounts

Move through Menopause Course

Sports & Social Group Activities

Job summary

Wokingham Borough Council is hiring a Technology Support Apprentice to join the Digital, Data and Technology team on a full-time, 2-year fixed-term contract. You will support staff, set up devices, and manage IT requests while working towards the Level 3 ICT Technician apprenticeship with LDN.

The role includes maintaining asset records, assisting with onboarding/offboarding, and contributing to IT projects. Benefits include generous leave, helplines, gym access, and discounts.

Qualifications

• Basic understanding of computer support and IT basics.
• Strong verbal and written communication skills.
• Willingness to assist colleagues and have a can-do attitude.
• GCSE Maths and English at grade A-C preferred.
• Familiarity with core Microsoft technologies: O365, Exchange, Teams, Windows Server/Desktop.

Responsibilities

• Provide support to internal staff and log/manage IT issues.
• Set up laptops, tablets and desktop computers for staff use.
• Resolve non-complex requests, including application and account access.
• Contribute to project work and support the wider IT team.
• Maintain IT asset records and update knowledge base.

Skills

Basic understanding of computer work

Excellent verbal and written comms

Can-do attitude

GCSE Maths and English (A-C) preferred

Microsoft technologies: O365, Exchange

Education

Level 3 Information Communications Technician Apprenticeship

GCSEs in Maths and English

Job description

Employer: Wokingham Borough Council
Salary: £25,615 Per Annum, Plus Benefits
Location: Shute End, Wokingham, Wokingham Borough Council
Contract: Contract
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Closing Date: 29/11/2026 at 23:00
Reference: 713194

We have an excellent opportunity for a Technology Support Apprentice to join our Digital, Data and Technology team here at Wokingham Borough Council, on a Full-time, 2 Year Fixed Term contract.

As a Technology Support Apprentice, you will provide support to internal staff and work towards the Level 3 Information Communications Technician Apprenticeship with LDN. You'll act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, including receiving, logging and managing calls from internal staff. This role is centred around fulfilling user requests, supporting starters and leavers processes, maintaining the IT Knowledge base, and performing a range of administrative duties.

You’ll assist in the day-to-day operation of the Council's computer systems, resolving non-complex requests for customers including application and account access, and setting up laptops, tablets, desktop computers and mobile devices for staff to use. Ensuring IT assets are accounted for, in working condition, clean and fit for purpose before allocation is also part of your remit, along with securely storing assets no longer fit for reuse. You'll contribute to maintaining the Council's IT Service Management System (Hornbill), publish support documentation, maintain the IT intranet pages, and support the wider team on project work as required.

The successful candidate will undertake the Level 3 Information Communications Technician Apprenticeship delivered by LDN, the duration of the course is 16 months. The apprenticeship will lead to a qualification in Information Communications Technology, covering PC architecture, installation and configuration, networking fundamentals, helpdesk essentials, virtualisation and cloud computing, operating systems and automation, and advanced security concepts. Delivery is blended, combining on-demand content, in-person development days, one-to-one coaching and masterclasses, and includes preparation for CompTIA A+ certification.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

Generous Annual Leave - 25 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

GP Helpline - Available 7 days a week

Employee Assistance Programme - Including a 24/7 Your Care Helpline

Free Onsite Gym - Located at Shute End Offices, Wokingham

Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

Move through Menopause Course

Sports & Social Group Activities - Including running, football, cricket & more

And more!

Key Responsibilities

• To provide support to internal staff
• To work towards the level 3 Information Communication Technician Apprenticeship with LDN
• Setting up laptops, tablets and desktop computers for staff use
• Resolving non-complex requests for customers, including application & account access
• Contribute to project work, supporting the wider team, as and when required

Candidate Requirements

• Basic understanding of computer support
• Excellent verbal and written communication skills
• Can do attitude and willingness to assist colleagues
• GCSE (or equivalent) Grade A - C in Maths and English preferred)
• Knowledge of core Microsoft technologies including O365, Exchange, Teams, Windows server, Windows desktop, Android Phones

Our Area:

Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.

Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Alternatively, to arrange an informal discussion about the role, contact Tom Morgan, Technology Support Team Leader, via [e-mail] (Strictly no agencies).

Interview date: TBC

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.