Tech Support & Admin Specialist - Customer Focus

Rthirteen; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5 weeks annual leave

Birthday day off

8 bank holidays

Health plan

Job summary

R13 Recruitment in Norwich is seeking a Technical Support Administrator to join a busy team, delivering admin support, customer liaison and problem-solving to ensure smooth operations. Full training will be provided on the technical aspects of the role.

You will review documentation, communicate with customers, and help update systems while contributing to process improvements and customer satisfaction in a friendly, supportive environment.

Qualifications

• Excellent written and verbal communication.
• Strong organisation skills with the ability to prioritise.
• Experience liaising with customers and building professional relationships.

Responsibilities

• Reviewing reports and documentation to ensure information is clear, consistent and accurate.
• Liaising with customers to discuss outstanding issues, offering guidance and support.
• Reviewing evidence and providing constructive feedback where further action is needed.
• Preparing reports and maintaining accurate records of actions taken and outcomes.
• Processing documentation, updating internal systems and responding to customer queries.
• Supporting customers with changes and upgrades to their existing systems and processes.
• Monitoring outstanding issues and assisting with processes where further action may be required.
• Acting as a point of contact for customer and internal queries, ensuring issues are followed up appropriately.
• Working towards individual and team targets, while looking for ways to improve processes and the customer experience.
• Exploring opportunities to use technology, AI and automation to improve accuracy and efficiency, escalating more complex issues when needed.

Skills

Attention to detail

Administration

Customer communication

Problem-solving

Learning mindset

Tools

CRM software

Documentation tools

Job description

R13 Recruitment in Norwich is seeking a Technical Support Administrator to join a busy team, delivering admin support, customer liaison and problem-solving to ensure smooth operations. Full training will be provided on the technical aspects of the role.

You will review documentation, communicate with customers, and help update systems while contributing to process improvements and customer satisfaction in a friendly, supportive environment.