Technical Support Administrator

Rthirteen; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5 weeks annual leave

Birthday day off

8 bank holidays

Health plan

Job summary

R13 Recruitment in Norwich is seeking a Technical Support Administrator to join a busy team, delivering admin support, customer liaison and problem-solving to ensure smooth operations. Full training will be provided on the technical aspects of the role.

You will review documentation, communicate with customers, and help update systems while contributing to process improvements and customer satisfaction in a friendly, supportive environment.

Qualifications

• Excellent written and verbal communication.
• Strong organisation skills with the ability to prioritise.
• Experience liaising with customers and building professional relationships.

Responsibilities

• Reviewing reports and documentation to ensure information is clear, consistent and accurate.
• Liaising with customers to discuss outstanding issues, offering guidance and support.
• Reviewing evidence and providing constructive feedback where further action is needed.
• Preparing reports and maintaining accurate records of actions taken and outcomes.
• Processing documentation, updating internal systems and responding to customer queries.
• Supporting customers with changes and upgrades to their existing systems and processes.
• Monitoring outstanding issues and assisting with processes where further action may be required.
• Acting as a point of contact for customer and internal queries, ensuring issues are followed up appropriately.
• Working towards individual and team targets, while looking for ways to improve processes and the customer experience.
• Exploring opportunities to use technology, AI and automation to improve accuracy and efficiency, escalating more complex issues when needed.

Skills

Attention to detail

Administration

Customer communication

Problem-solving

Learning mindset

Tools

CRM software

Documentation tools

Job description

Type:PermanentLocation:NorwichSpecialism:Office SupportSalary:Competitive

R13 Recruitment are excited to be recruiting for a Technical Support role to join an established and growing business in Norwich. This is a great opportunity for someone with strong organisational skills, an eye for detail and a customer-focused approach to join a supportive team in a varied role combining administration, client communication and problem-solving. You’ll play an important part in helping business customers resolve issues and review documentation, with full training provided on the technical aspects of the role.

The Company

Our client is an established business providing specialist services and ongoing support to organisations across a range of industries. With continued growth and a strong focus on customer relationships, they are looking to expand their team with someone who takes pride in delivering a high standard of service and keeping things running smoothly.

The Day to Day:

• Reviewing reports and documentation to ensure information is clear, consistent and accurate.
• Liaising with customers to discuss outstanding issues, offering guidance and support.
• Reviewing evidence and providing constructive feedback where further action is needed.
• Preparing reports and maintaining accurate records of actions taken and outcomes.
• Processing documentation, updating internal systems and responding to customer queries.
• Supporting customers with changes and upgrades to their existing systems and processes.
• Monitoring outstanding issues and assisting with processes where further action may be required.
• Acting as a point of contact for customer and internal queries, ensuring issues are followed up appropriately.
• Working towards individual and team targets, while looking for ways to improve processes and the customer experience.
• Exploring opportunities to use technology, AI and automation to improve accuracy and efficiency, escalating more complex issues when needed.

You Will Have/Be:

• Strong attention to detail and the ability to review information accurately.
• Excellent administration and organisational skills, with the ability to manage competing priorities.
• Experience communicating with customers and building professional relationships.
• Excellent written and verbal communication skills.
• A proactive, solutions-focused approach to problem-solving.
• Confidence using technology and an interest in how AI and automation can improve ways of working.
• A positive, team-focused attitude and a willingness to embrace change.
• Experience within a technical, compliance or quality-focused environment would be advantageous, but full training will be provided.

The Benefits:

• 5 weeks’ annual leave.
• An additional day off for your birthday.
• 8 paid bank holidays.
• Health plan.

Technical Support Administrator • Norwich