Tech Service Delivery Lead — Global Impact (Hybrid)

Tria; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Tria in Birmingham is seeking a Technology Service Delivery Manager to oversee performance and continual improvement of critical technology services across a multi-vendor environment. You will bridge business and technology teams, manage SLAs, and drive service transition and escalations while improving operational excellence.

This hybrid, permanent role requires ITIL qualification and a proven track record in service delivery, IT operations, and vendor management across an international

Qualifications

• Proven experience in delivering technology services and managing IT operations.
• Strong stakeholder management, including senior leaders.
• Experience managing third-party vendors and service providers.
• ITIL qualified and able to drive service improvements.
• Demonstrable track record of improving service performance.

Responsibilities

• Own the delivery and performance of technology services.
• Manage service levels, incidents, escalations and improvements.
• Lead relationships with suppliers and outsourced partners.
• Ensure effective service transition for new projects and changes.
• Drive efficiencies and improve user experience.

Skills

Stakeholder management

Vendor management

Service delivery

IT Operations

Incident management

Education

ITIL certification

Job description

Tria in Birmingham is seeking a Technology Service Delivery Manager to oversee performance and continual improvement of critical technology services across a multi-vendor environment. You will bridge business and technology teams, manage SLAs, and drive service transition and escalations while improving operational excellence.

This hybrid, permanent role requires ITIL qualification and a proven track record in service delivery, IT operations, and vendor management across an international