Technology Service Delivery Manager

Tria; Birmingham; Híbrido; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Tria in Birmingham is seeking a Technology Service Delivery Manager to oversee performance and continual improvement of critical technology services across a multi-vendor environment. You will bridge business and technology teams, manage SLAs, and drive service transition and escalations while improving operational excellence.

This hybrid, permanent role requires ITIL qualification and a proven track record in service delivery, IT operations, and vendor management across an international

Formación

• Proven experience in delivering technology services and managing IT operations.
• Strong stakeholder management, including senior leaders.
• Experience managing third-party vendors and service providers.
• ITIL qualified and able to drive service improvements.
• Demonstrable track record of improving service performance.

Responsabilidades

• Own the delivery and performance of technology services.
• Manage service levels, incidents, escalations and improvements.
• Lead relationships with suppliers and outsourced partners.
• Ensure effective service transition for new projects and changes.
• Drive efficiencies and improve user experience.

Conocimientos

Stakeholder management

Vendor management

Service delivery

IT Operations

Incident management

Educación

ITIL certification

Descripción del empleo

Technology Service Delivery Manager

Hybrid | Birmingham | Permanent

We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment.

This role will act as the bridge between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence.

Key Responsibilities

• Own the delivery and performance of technology services.
• Manage service levels, incidents, escalations and service improvements.
• Lead relationships with suppliers and outsourced partners.
• Ensure effective service transition for new projects and technology changes.
• Drive efficiencies, improve user experience and reduce support overheads.
• Monitor service performance, compliance and operational risk.

About You

• Proven experience in Technology Service Delivery, IT Operations or Service Management.
• Strong stakeholder management skills, including engagement with senior leaders.
• Experience managing third-party vendors and service providers.
• ITIL qualified.
• Demonstrable track record of improving service performance and operational effectiveness.
• Comfortable operating in a complex, fast-paced environment with a high degree of autonomy. This is an excellent opportunity to join a large-scale, international business and play a key role in shaping and improving technology services that support thousands of users globally.