IT Service Delivery Lead - Hybrid, Global Impact

Meraki Talent; Cumbernauld; Hybrid; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Bonus

Hybrid working

Generous pension

Job summary

Meraki Talent is seeking an IT Service Delivery Leader to shape and grow the next phase of global IT service delivery capability. You will lead the IT Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment.

In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success.

Qualifications

• Proven leadership of IT Service Delivery or End User Services teams.
• Experience in driving performance and engagement.
• Strong ITIL knowledge across Incident, Problem, Change, and SLAs.
• Experience owning service performance and continuous improvement.

Responsibilities

• Lead and develop the IT Service Desk and cross-functional delivery teams.
• Ensure stable, efficient, and customer-focused IT services globally.
• Use metrics and customer insight to drive service quality and colleague experience.
• Manage technology suppliers and MSPs to meet outcomes.
• Collaborate with stakeholders at all levels to influence delivery and changes.

Skills

People leadership

ITIL

Service delivery

Stakeholder management

Data-driven improvement

Job description

Meraki Talent is seeking an IT Service Delivery Leader to shape and grow the next phase of global IT service delivery capability. You will lead the IT Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment.

In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success.