Tech Helpdesk Agent — Finance IT Support

SelectRecruitment.je; United Kingdom, United Kingdom; On-site; GBP 22,000 - 32,000; Full time

Job summary

SelectRecruitment.je is seeking a candidate for a busy contract role in a UK call centre/helpdesk team. You will handle client enquiries about portal-based technical issues, provide support to access services, and guide users while resolving problems.

The role involves liaising with other teams to escalate more technical issues. The ideal candidate has service desk experience, strong communication and IT skills, and a growing understanding of finance sector regulations.

Qualifications

• Experience in service desk or helpdesk support.
• Excellent communication and IT skills.
• Understanding of finance sector regulations is beneficial.

Responsibilities

• Handle enquiries from clients and customers relating to portal-based technical issues.
• Provide guidance on accessing services and rectifying issues.
• Coordinate with wider teams to resolve and escalate technical problems.

Skills

Customer service

IT skills

Strong communication

Finance sector regulations

Job description

SelectRecruitment.je is seeking a candidate for a busy contract role in a UK call centre/helpdesk team. You will handle client enquiries about portal-based technical issues, provide support to access services, and guide users while resolving problems.

The role involves liaising with other teams to escalate more technical issues. The ideal candidate has service desk experience, strong communication and IT skills, and a growing understanding of finance sector regulations.