Service Desk Analyst: Frontline IT Support in Finance

Insight Investment; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Insight Investment is seeking a Service Desk Analyst in London to join the Technology Service Desk on a 12-month fixed-term contract. You will be the first line of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.

The role covers incident management, application support, user access control, and coordination with vendors, working closely with 2nd and 3rd line teams to ensure timely resolution.

Qualifications

• Experience in a service desk/first line support role.
• Experience working in financial services.
• Windows 11 and Microsoft 365 Suite of Applications.
• Active Directory.
• Microsoft Entra/Azure.
• Microsoft Authenticator.
• Microsoft Intune.

Responsibilities

• Incident Management: Logging, triaging, and resolving desktop, video conferencing, printers, and software issues.
• Application Support: Providing guidance and troubleshooting for commonly used applications and escalating complex issues to 2nd Line Support.
• User Access Control: Managing user provisioning, permissions, and access requests following security protocols.
• Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support.
• Collaboration: Working with 2nd and 3rd Line Support to ensure seamless resolution and knowledge sharing.

Skills

Service desk experience

Financial services experience

Windows 11

Microsoft 365

Education

N/A

Tools

Active Directory

Microsoft Entra/Azure

Microsoft Authenticator

Microsoft Intune

Job description

Insight Investment is seeking a Service Desk Analyst in London to join the Technology Service Desk on a 12-month fixed-term contract. You will be the first line of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.

The role covers incident management, application support, user access control, and coordination with vendors, working closely with 2nd and 3rd line teams to ensure timely resolution.