Tech-Forward Logistics Coordinator – UK/Europe

Confidential; Portishead, West of England, Bath; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Tech-enabled logistics

Career development

Office-based

Job summary

Confidential in Portishead, Bristol is looking for a Logistics Coordinator to join the operations team. You will manage customer enquiries, coordinate shipments, source transport and help deliver excellent service across UK and Europe.

The role combines day-to-day liaison with customers and transport partners with opportunities to develop the driver network and enhance technology-driven processes. Prior logistics or busy customer service experience is preferred.

Qualifications

• Minimum 2 years in logistics, transport, freight forwarding or customer-facing service role.
• Proactive approach with strong customer service.
• Confident communication and relationship-building.

Responsibilities

• Manage customer enquiries and produce prompt quotations.
• Follow up on enquiries and convert quotations to bookings.
• Source suitable vehicles and transport providers with cost awareness.
• Coordinate consignments from booking to delivery.
• Monitor live movements, resolve issues and inform customers.
• Build strong relationships with customers, drivers and partners.
• Assist recruiting and onboarding of subcontractor drivers and use of the app.
• Identify suppliers for complex UK/EU transport requirements.
• Suggest improvements to systems, processes and ways of working.
• Collaborate with colleagues to maximise use of technology, automation and AI tools.

Skills

Logistics coordination

Customer service

Communication

Organization

Technical literacy

AI interest

Tools

Transport management systems

CRM tools

Driver apps

Job description

Confidential in Portishead, Bristol is looking for a Logistics Coordinator to join the operations team. You will manage customer enquiries, coordinate shipments, source transport and help deliver excellent service across UK and Europe.

The role combines day-to-day liaison with customers and transport partners with opportunities to develop the driver network and enhance technology-driven processes. Prior logistics or busy customer service experience is preferred.