Logistics Coordinator

Confidential; Portishead, West of England, Bath; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Tech-enabled logistics

Career development

Office-based

Job summary

Confidential in Portishead, Bristol is looking for a Logistics Coordinator to join the operations team. You will manage customer enquiries, coordinate shipments, source transport and help deliver excellent service across UK and Europe.

The role combines day-to-day liaison with customers and transport partners with opportunities to develop the driver network and enhance technology-driven processes. Prior logistics or busy customer service experience is preferred.

Qualifications

• Minimum 2 years in logistics, transport, freight forwarding or customer-facing service role.
• Proactive approach with strong customer service.
• Confident communication and relationship-building.

Responsibilities

• Manage customer enquiries and produce prompt quotations.
• Follow up on enquiries and convert quotations to bookings.
• Source suitable vehicles and transport providers with cost awareness.
• Coordinate consignments from booking to delivery.
• Monitor live movements, resolve issues and inform customers.
• Build strong relationships with customers, drivers and partners.
• Assist recruiting and onboarding of subcontractor drivers and use of the app.
• Identify suppliers for complex UK/EU transport requirements.
• Suggest improvements to systems, processes and ways of working.
• Collaborate with colleagues to maximise use of technology, automation and AI tools.

Skills

Logistics coordination

Customer service

Communication

Organization

Technical literacy

AI interest

Tools

Transport management systems

CRM tools

Driver apps

Job description

Logistics Coordinator
Portishead, Bristol
£27,500 £32,500
Full time, Office based

Do you enjoy solving problems, building relationships and keeping things moving?

Perhaps you already work in logistics, or you have experience in a busy customer service role and are ready to bring your skills to a new industry.

Our client delivers specialist transport solutions throughout the United Kingdom and Europe, using technology and automation to help customers manage time-critical and complex deliveries.

They are looking for a proactive, commercially minded individual to join their growing operations team. Someone who communicates confidently, stays calm when priorities change and takes ownership of delivering excellent service.

You will combine day-to-day customer support and transport coordination with opportunities to develop their driver network and help improve how the business uses technology.

The role

Working closely with customers, transport partners and internal teams, you will manage enquiries, prepare quotations and coordinate consignments through to successful delivery.

• Manage customer enquiries and produce prompt, accurate and competitive quotations.
• Follow up on enquiries and turn quotations into confirmed bookings.
• Source suitable vehicles and transport providers, keeping costs and profit margins in mind.
• Coordinate consignments from booking through to delivery.
• Monitor live movements, resolve issues and keep customers informed.
• Build strong relationships with customers, drivers and transport partners.
• Help recruit and onboard subcontractor drivers, supporting registration and use of the app.
• Identify specialist suppliers to support complex UK and European transport requirements.
• Suggest practical improvements to systems, processes and ways of working.
• Work with colleagues to make effective use of technology, automation and AI tools.

The candidate

• Minimum 2 years' experience in logistics / transport / freight forwarding / customer-facing service role
• A proactive approach and a strong commitment to customer service.
• Confident communication and relationship-building skills.
• Good commercial awareness and an understanding of profitability.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• The confidence to take ownership, work independently and contribute to a team.
• Good computer skills and a willingness to learn new systems.
• An interest in how technology and AI can improve everyday working practices.
• Experience with road freight, subcontractor networks, transport management systems, CRM tools or driver apps would be beneficial.

In return

• Up to £32,500 basic salary
• Join a growing logistics business using technology to improve transport services.
• Work closely with an experienced leadership team.
• Exposure to innovative technology and automation projects.
• Develop towards greater operational responsibility as the business grows.
• A varied, challenging role where no two days are ever the same.

If you enjoy taking ownership, finding practical solutions and helping customers get the service they need, we would love to hear from you.