Logistics Coordinator

Employal; Portishead Point; On-site; GBP 28,000 - 33,000; Full time

Job summary

Portishead, Bristol-based Logistics Coordinator role at Employal is seeking a proactive professional with 2+ years in logistics or customer-facing roles. You will manage enquiries, quotations and bookings, source vehicles and coordinate consignments across the UK and Europe.

You’ll monitor movements, resolve issues and build strong relationships with customers, drivers and partners, with opportunities to develop the driver network and use AI-enabled tools.

Qualifications

• 2+ years in logistics, transport, freight forwarding or customer-facing service.
• Proactive approach and strong customer service commitment.
• Confident communication and relationship-building skills.
• Good commercial awareness and profitability understanding.
• Strong organization, attention to detail and prioritization.
• Ability to work independently and in a team.
• Willingness to learn new systems and technology, including AI capabilities.
• Experience with road freight, subcontractor networks and CRM/DS tooling.

Responsibilities

• Manage customer enquiries and provide prompt quotations.
• Follow up on enquiries and convert quotations to bookings.
• Source vehicles and transport providers while monitoring costs and margins.
• Coordinate consignments from booking to delivery.
• Monitor live movements, resolve issues and keep customers informed.
• Build relationships with customers, drivers and partners.
• Recruit and onboard subcontractor drivers and support app usage.
• Identify suppliers for complex UK/European requirements.
• Suggest improvements to systems, processes and ways of working.
• Collaborate with colleagues to leverage technology and AI tools.

Skills

Customer service

Communication

Organization

Problem solving

Commercial awareness

Independence

Tech interest

CRM tools

Road freight experience

Tools

CRM tools

Transport management systems

Driver apps

Job description

Logistics Coordinator

Portishead, Bristol

GBP27,500 GBP32,500

Full time, Office based

Do you enjoy solving problems, building relationships and keeping things moving?

Perhaps you already work in logistics, or you have experience in a busy customer service role and are ready to bring your skills to a new industry.

Our client delivers specialist transport solutions throughout the United Kingdom and Europe, using technology and automation to help customers manage time-critical and complex deliveries.

They are looking for a proactive, commercially minded individual to join their growing operations team. Someone who communicates confidently, stays calm when priorities change and takes ownership of delivering excellent service.

You will combine day-to-day customer support and transport coordination with opportunities to develop their driver network and help improve how the business uses technology.

The role

• Manage customer enquiries and produce prompt, accurate and competitive quotations.
• Follow up on enquiries and turn quotations into confirmed bookings.
• Source suitable vehicles and transport providers, keeping costs and profit margins in mind.
• Coordinate consignments from booking through to delivery.
• Monitor live movements, resolve issues and keep customers informed.
• Build strong relationships with customers, drivers and transport partners.
• Help recruit and onboard subcontractor drivers, supporting registration and use of the app.
• Identify specialist suppliers to support complex UK and European transport requirements.
• Suggest practical improvements to systems, processes and ways of working.
• Work with colleagues to make effective use of technology, automation and AI tools.

The candidate

• Minimum 2 years' experience in logistics / transport / freight forwarding / customer-facing service role
• A proactive approach and a strong commitment to customer service.
• Confident communication and relationship-building skills.
• Good commercial awareness and an understanding of profitability.
• Strong organisation, attention to detail and the ability to manage competing priorities.
• The confidence to take ownership, work independently and contribute to a team.
• Good computer skills and a willingness to learn new systems.
• An interest in how technology and AI can improve everyday working practices.
• Experience with road freight, subcontractor networks, transport management systems, CRM tools or driver apps would be beneficial.

In return

• Up to GBP32,500 basic salary
• Join a growing logistics business using technology to improve transport services.
• Work closely with an experienced leadership team.
• Exposure to innovative technology and automation projects.
• Develop towards greater operational responsibility as the business grows.A varied, challenging role where no two days are ever the same.

If you enjoy taking ownership, finding practical solutions and helping customers get the service they need, we would love to hear from you.