Tech Account Manager - Own Key Accounts, Hybrid & Perks

Focus Group; Congleton; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work

Pension scheme

Discounts across retailers

Birthday leave

Cycle to work

Job summary

Focus Group, a leading tech scale-up with a £1bn valuation and 30,000+ customers, is hiring an Account Manager to manage an existing portfolio. You will advise by phone, face-to-face or email, building long-term relationships and spotting upsell opportunities.

You will handle service queries, promote the customer portal and participate in CIO sessions, contributing to high-quality customer outcomes. Hybrid working follows a six-month in-office period.

Qualifications

• The role requires account management experience within the technology sector.
• Excellent communication skills across phone, email, and in-person interactions.
• Ability to present confidently to customers, including senior stakeholders.

Responsibilities

• Own a panel of existing customer accounts and be the first point of contact.
• Deliver advice, guidance and service by phone, face-to-face or email.
• Identify upsell and cross-sell opportunities within accounts.
• Flag opportunities for new business and manage service queries to resolution.
• Promote the customer portal and run CIO sessions, keeping records up to date.

Skills

Account management

Communication

Stakeholder presentation

Job description

Focus Group, a leading tech scale-up with a £1bn valuation and 30,000+ customers, is hiring an Account Manager to manage an existing portfolio. You will advise by phone, face-to-face or email, building long-term relationships and spotting upsell opportunities.

You will handle service queries, promote the customer portal and participate in CIO sessions, contributing to high-quality customer outcomes. Hybrid working follows a six-month in-office period.